University of Kentucky
IS Technical Support Specialist II
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $19 - $31 per Hour
💻 Information Technology
🗓️ November 4th, 2025
Edtech.com's Summary
- Provide technical support for hardware, software, and network issues.
- Support desktop systems and troubleshoot complex IT problems.
- Collaborate with team members to ensure efficient resolution of technical issues.
- Handle customer service interactions professionally, including managing challenging situations.
- Use intermediate computer skills with emphasis on customer service.
- Requires a Bachelor's degree and a minimum of 1 year related experience.
- Preferred certifications include Microsoft, CompTIA, or ISC2.
- Work involves variable shifts with rotating on-call duties, including possible overtime and holiday work.
- Physical demands include lifting up to 50 lbs, working in various physical conditions, and traveling on and off campus.
- Salary range is $19.18 to $30.68 per hour.
IS Technical Support Specialist II Full Description
Requisition Number | RE52183
Working Title | Service One Analyst II
Department Name | 3L700:ITS Customer Spt & Student Enablement
Work Location | Lexington, KY
Grade Level | 43
Salary Range | $19.18-30.68/hour
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 1 yr
Required License/Registration/Certification | None
Physical Requirements | Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on & off campus.
Shift | Variable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required.
Job Summary
ITS Customer Services is seeking a dedicated IS Technical Support Specialist II to provide exceptional customer service and technical assistance in a fast-paced environment. This role involves troubleshooting hardware, software, and network issues, supporting desktop systems, and collaborating with team members to ensure efficient and effective resolutions. The ideal candidate will have experience in IT, contact center environments, and customer service, with strong communication skills and the ability to manage challenging situations with professionalism. Join our team and play a key role in delivering top-tier IT support to our organization.
Skills / Knowledge / Abilities | Customer service, intermediate computer skills
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued.
Deadline to Apply | 11/10/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
- * How many years of paid work experience do you have in a customer service position?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * How many years of experience do you have working in information technology and/or cybersecurity?
- None
- More than 0, up through 1 year
- More than 1 year, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * How many years of experience do you have in a call center environment?
- None
- More than 0, up through 2 years
- More than 2 years, up through 5 years
- More than 5 years, up through 10 years
- More than 10 years
- * Describe how you ensure clear and professional communication when assisting users with technical issues.
(Open Ended Question) - * Tell us about a time you dealt with a difficult customer. How did you handle the situation, and what was the outcome?
(Open Ended Question)
- Resume
- Cover Letter
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