University of Kentucky
IS Technical Support Specialist II
Edtech.com's Summary
- Primary IT Service Desk support for ITS service catalog requests and incident reporting.
- Customer service and intermediate computer skills required.
- Salary range: $19.18 to $30.68 per hour.
- Requires a Bachelor of Science degree and at least 1 year of related experience.
- Preferred qualifications include an IT degree and certifications such as Microsoft, CompTIA, or ISC2.
- Responsibilities include handling variable shifts with rotating on-call duties and occasional overtime.
- Physical requirements involve lifting up to 50 lbs, traveling on and off campus, and working in various conditions.
- Department: ITS Customer Support & Student Enablement.
- Non-supervisory role focused on independent and team troubleshooting.
- Applicant must submit a resume and cover letter by the application deadline of April 3, 2026.
IS Technical Support Specialist II Full Description
IS Technical Support Specialist II Bookmark this Posting Print Preview | Apply for this Job
| Job Title | IS Technical Support Specialist II |
|---|---|
| Requisition Number | RE53706 |
| Working Title | Service One Analyst II |
| Department Name | 3L700:ITS Customer Spt & Student Enablement |
| Work Location | Lexington, KY |
| Grade Level | 43 |
| Salary Range | $19.18-30.68/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | BS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 1 yr |
| Required License/Registration/Certification | None |
| Physical Requirements | Must be able to lift, push, pull, and carry up to 50 lbs; traverse long distances on foot, including stairs; and work in tight spaces, heights, or stressful situations. Required to sit at a workstation for extended periods, performing repetitive motions mouse/typing. Ability to travel on & off campus. |
| Shift | Variable (40hrs./wk) with rotating on-call responsibilities. Overtime and/or holidays if required. |
| Job Summary | This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog. Responsibilities include primary contact for customers to report incidents or make service requests. |
| Skills / Knowledge / Abilities | Customer service, intermediate computer skills |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | IT degree preferred. Certifications like Microsoft, CompTIA, or ISC2 are desirable. Experience in troubleshooting complex issues and collaborating in team environments is highly valued. |
| Deadline to Apply | 04/03/2026 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Required fields are indicated with an asterisk (*).
- *
Describe how you would work with an unhappy or dissatisfied customer.
(Open Ended Question)
- *
What makes up a great customer service experience?
(Open Ended Question)
- *
How many years of customer service experience do you have?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- *
Please describe a time when you provided exceptional service and include specific details regarding the situation.
(Open Ended Question)
- Resume
- Cover Letter
Optional Documents
- © University of Kentucky
- Lexington, Kentucky 40506
- An Equal Opportunity University
- Accreditation
- Directory
- Privacy Policy
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