IST Analyst II

🇺🇸 Hybrid - Piscataway, NJ 🕑 Full-Time 💰 $81K - $116K 💻 Information Technology 🗓️ June 8th, 2026

Edtech.com's Summary

Rutgers University is hiring an IST Analyst II in the Enterprise Service Delivery within the Office of Information Technology. This role coordinates and develops all aspects of end-user support for AI platforms at the enterprise level, works closely with AI committees and IT partners, acts as a technical resource for help desk and IT support groups, designs training programs, maintains support documentation, and manages communication for AI-related rollouts and updates.

Highlights

Develops and conducts AI-focused training programs for support staff and departments.
Coordinates and manages AI-related support and escalations for the OIT Help Desk and department IT teams.
Reviews and maintains AI support documentation aligned with university policies and security best practices.
Tracks performance metrics and generates reports on AI support and service level agreements (SLAs).
Serves as a communications and deployment partner for AI rollouts, upgrades, and change events.
Requires knowledge of AI technologies and understanding of cloud hosting services.
Preferred experience with ServiceNow, common AI platforms/applications, and learning management systems.
Minimum qualifications include a Bachelor’s Degree in a relevant field and at least three years of relevant work experience or equivalent education/training.
Strong skills in IT customer service, problem resolution, communication, training, and documentation are required.
Salary range: $81,155 to $116,172 annually, with competitive benefits including medical, dental, retirement plans, and educational benefits