IST Customer Support Analyst I

🇺🇸 Hybrid - Piscataway, NJ 🕑 Full-Time 💰 $39 - $56 per Hour 💻 Customer Support 🗓️ June 13th, 2026

Edtech.com's Summary

Rutgers University is hiring an IST Customer Support Analyst I. The role involves providing tiered support to university faculty, staff, and guests for OIT services at the Help Desk through multiple channels, overseeing student staff, maintaining documentation, and participating in various technical projects and committees.

Highlights

Provide tiered IT support for email, NetID, and other OIT services via phone, email, and in-person.
Coordinate and document training and support materials for OIT services.
Coach and develop student staff to ensure consistent support quality.
Troubleshoot technical issues, escalate as needed, and communicate updates to management.
Offer advanced support for non-traditional NetIDs, guest accounts, and Mailman.
Require knowledge of Microsoft Suite, Active Directory, Remote Support Software, VPN, Voice Over IP, Citrix, Antivirus Software, and Call Logging.
Bachelor’s Degree plus four years of IT customer support experience or equivalent education/training required.
Preferred experience includes university IT support, leadership with student staff, and proficiency with Outlook and Active Directory.
Salary ranges from $39.04 to $55.86 per hour depending on qualifications and experience.
Position is full-time with a 40-hour workweek, part of the HPAE 5094 union, under the ABP pension plan.