Rutgers University
IST Customer Support Analyst I
Edtech.com's Summary
- Provides tiered support to university faculty, staff, and guests for OIT services via phone, email, and in-person.
- Coordinates training and maintains support documentation for OIT services.
- Coaches and develops student staff to ensure consistent support quality.
- Troubleshoots technical issues and escalates when necessary following established protocols.
- Delivers advanced support for email, NetID, non-traditional accounts, guest accounts, and Mailman services.
- Requires Bachelor's degree plus four years of IT customer support experience or equivalent education/training.
- Technical knowledge in Microsoft Suite, Active Directory, Remote Support Software, VPN, Voice Over IP, Citrix, Antivirus Software, and Call Logging is essential.
- Salary range: $39.04 to $55.86 per hour, final offer based on qualifications and experience.
- Full-time position with a standard 40-hour workweek; hybrid work arrangement may be eligible.
- Serves the Rutgers Biomedical and Health Sciences department and supports the university community 24/7 through the OIT Help Desk.
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