Customer Service Associate

🇺🇸 Toledo, OH 🕑 Full-Time 💰 $17 per Hour 💻 Customer Support 🗓️ June 24th, 2026

Edtech.com's Summary

University Medical Center is hiring a Customer Service Associate. The role manages patient billing inquiries, serving as the key contact between the hospital, patients, providers, and payers to ensure accurate account resolution and support the revenue cycle. It requires effective communication and collaboration with various internal departments to provide timely and accurate information.

Highlights

Primary contact for patient billing inquiries and account resolution.
Liaises between University Medical Center, patients, providers, and payers regarding post-care accounts.
Supports Patient Financial Services, Clinical Departments, Scheduling, Registration, and Central Billing Office.
Requires strong verbal and written communication, customer service, and interpersonal skills.
High school diploma or equivalent required; one year hospital or physician office experience preferred.
Preferred knowledge of Epic system, UB04 and HCFA 1500 billing forms, ICD10, and CPT-4 coding.
Salary posted at $17.10 per hour.
Full-time, classified AFSCME union position with standard shift from 8 am to 4:30 pm.
Must understand billing and collection laws and comply with confidentiality guidelines.
University of Toledo is an equal opportunity employer committed to diversity and accommodation.