IT Business Analyst

IT Business Analyst

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Please complete the application process.

Diversity Statement:

Oberlin College is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community including those that experience discrimination or under representation. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of the nation and our world and bring unique strengths and abilities, which contribute, to our institution. Oberlin College and Conservatory is an equal opportunity employer.

Posting Details

 Announcement Information 

Job Summary  | The Center for Information Technology (CIT) at Oberlin College is leading a campus-wide transformation to modernize enterprise systems, streamline digital workflows, and expand data-informed decision-making. This transformation includes the implementation of a new cloud-based ERP system that will reshape administrative and academic operations across the College.

The IT Business Analyst will join the institution at a pivotal time, working closely with departments to reimagine processes, improve data access, and modernize enterprise applications. Reporting to the Associate Director of Enterprise Applications, this position plays a key role in ensuring campus-wide systems are responsive, efficient, and aligned with institutional priorities.

The analyst manages a portfolio of enterprise applications, including platforms supporting student advising (Anthology Reach), student engagement (Engage), and residential life (StarRez), and helps translate functional needs into workflows that improve user experience, reduce risk, and support long-term success.

Responsibilities  | This role combines business process analysis, data and reporting expertise, application lifecycle management, and technical consulting to support enterprise applications relied on by departments including the Registrar, Human Resources, Student Affairs, Finance, Admissions, Financial Aid, Academic Divisions, and Institutional Effectiveness and Planning (IEP/IR). The IT Business Analyst serves as a connector between functional users and technical teams, ensuring enterprise technology is configured and supported in ways that drive institutional effectiveness and student-centered service delivery.

Essential Job Functions  | Business Process Analysis & Planning
Collaborate with campus departments to review, map, and improve business processes supported by enterprise applications. Analyze workflows to identify opportunities for automation, efficiency, and enhanced service delivery. Evaluate vendor solutions and propose system configurations and integrations that align with best practices and institutional needs.

Data Analysis, Reporting & Governance
Develop and support reporting and dashboards using tools such as Power BI, Tableau, Argos, or other platforms. Partner with IEP/IR to support data governance, business data definitions, and quality assurance. Contribute to data-related policies and serve as a liaison to cross-functional data governance groups. Maintain strong data management practices across systems such as Anthology Reach, Engage, and StarRez.

Enterprise Application Support & Lifecycle Management
Act as a subject matter expert for assigned applications, including student engagement, advising, housing, and other ERP components. Plan and coordinate system upgrades, testing, vendor engagement, and release management. Lead or support rollouts of new features and modules that enhance institutional capabilities.

Operational Support & End User Enablement
Provide front-line support to end users; resolve tickets, troubleshoot issues, and document resolutions. Deliver training, develop documentation, and host workshops to support user adoption. Maintain accurate records of system functionality, workflows, and business use cases.

Consulting & Cross-Functional Collaboration
Provide consulting services to administrative and academic departments to align systems with business goals. Act as a bridge between CIT developers, infrastructure teams, and functional stakeholders. Foster collaborative relationships with the Registrar, HR, Finance, Student Affairs, Admissions, and Academic Affairs.

Leadership & Continuous Improvement
Contribute to cross-campus technology initiatives and process redesign efforts using Agile or hybrid project methodologies. Present findings, insights, and recommendations to CIT leadership and institutional partners. Maintain a growth mindset and pursue professional development in emerging areas such as data lakes, AI tools, and modern reporting frameworks.

Marginal Job Functions  |
Required Qualifications  | Bachelor’s degree or equivalent experience in Information Systems, Business Analysis, or a related field. 3+ years of experience supporting enterprise applications or ERP platforms (e.g., Banner, Workday, Anthology, OnBase). Strong analytical skills with experience in process mapping, data modeling, or technical documentation. Hands-on experience with visualization tools like Power BI, Tableau, or Argos. Proven ability to translate business requirements into technical configurations. Excellent communication and interpersonal skills with a customer service orientation. Ability to manage competing priorities, work independently, and contribute to team-based projects.

Desired Qualifications  | Experience in a higher education environment. Familiarity with enterprise software such as Anthology Reach, Engage, StarRez, or similar CRM and student support systems. Understanding of data governance and system integration best practices. Certifications in business analysis, project management, or Agile methodologies preferred. Experience presenting technical and strategic content to a variety of audiences.

Quick Link for Posting  | https://jobs.oberlin.edu/postings/16358
Compensation  | Within the range established for this Administrative and Professional Staff position, salary will be commensurate with experience and qualifications.

Compensation includes an excellent benefits package including tuition benefits for eligible children to attend Oberlin College and many other institutions.
Special Instructions to Applicants  | Please complete the application process.

Diversity Statement:Oberlin College is committed to the creation and nurturing of a diverse community of individuals through inclusive excellence. Diversity involves recognizing the value of differences and the inclusion of all members of the community including those that experience discrimination or under representation. This is a core value of the organization as we strive for a culturally diverse student body, faculty and staff that reflect the multicultural nature of the nation and our world and bring unique strengths and abilities, which contribute, to our institution. Oberlin College and Conservatory is an equal opportunity employer.

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Supplemental Questions

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Office of Human Resources
Oberlin College
173 West Lorain Street
Oberlin OH 44074
http://new.oberlin.edu/office/human-resources/

Phone: (440) 775-8430
Fax: (440) 775-8683
Hours: M-F 8:00 a.m. - 5:00 p.m.
human.resources@oberlin.edu

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