University of South Carolina
IT Consultant I
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $54K - $68K
💻 Consulting
🗓️ June 9th, 2025
Blackboard
LMS
Panopto
Edtech.com's Summary
University of South Carolina is hiring an IT Consultant I. This role involves providing consulting expertise to the USC community on Blackboard support, managing the USC LISTSERV, and aiding in general computing knowledge. The IT Consultant I will research new instructional technologies, provide user support via a service management system, and collaborate with the eLearning Services team.
Highlights
- Perform LMS administration duties and document work in ServiceNow.
- Design and facilitate LMS training opportunities for faculty members.
- Conduct regular LMS analytics reports for strategic decision-making.
- Administer system support for teaching and learning applications.
- Must have proficiency in Blackboard LMS and data analytics tools.
- Experience with instructional technologies and higher education training is preferred.
- Salary range: $54,165 - $67,707.
- Requires a bachelor's degree in a related field and 1+ years of relevant experience.
- Offers benefits like over 30 paid days off and generous professional development opportunities.
IT Consultant I Full Description
IT Consultant I
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by July 20, 2025.
Logo |
Posting Number | STA00431PO25
Job Family | Academic and Professional Training and Development
Job Function | eLearning Support
USC Market Title | IT Course Technology Support
Link to USC Market Title | https://uscjobs.sc.edu/titles/131825
Job Level | P1 - Professional
Business Title (Internal Title) | IT Consultant I
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Teaching And Learning
State Pay Band | 6
Approved Starting Salary | $54,165
Advertised Salary Range | $54,165- $67,707
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
Posting Number | STA00431PO25
Job Family | Academic and Professional Training and Development
Job Function | eLearning Support
USC Market Title | IT Course Technology Support
Link to USC Market Title | https://uscjobs.sc.edu/titles/131825
Job Level | P1 - Professional
Business Title (Internal Title) | IT Consultant I
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Teaching And Learning
State Pay Band | 6
Approved Starting Salary | $54,165
Advertised Salary Range | $54,165- $67,707
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Is this the job you’re looking for?
Do you have skillful-level experience with Blackboard or another comparable Learning Management System? Do you have the patience to tackle challenges and pride yourself on providing excellent customer service? Are you someone who enjoys troubleshooting and problem solving in time-sensitive situations? Are you results-driven and enthusiastic about working with a diverse range of eLearning and teaching technologies? Are you a high-energy self-starter who works and communicates well? Are you able to stay organized and on task while working on multiple projects at a time? Do you feel comfortable planning and leading training workshops and presentations for higher ed instructors? Do you relish the opportunity to engage with a spectrum of individuals across the entire university system? Are you adaptable and eager to facilitate change even if the end user is reluctant?
Look no further! We want YOU in Teaching and Learning Technologies, on the eLearning Services team in the Division of Information Technology!
The ideal applicant for the eLearning Services Consultant position has a track record of excellent customer service skills, moderate knowledge and troubleshooting skills around the Blackboard Learn LMS, comfortability with training, presenting and providing consultation to faculty and other university constitutes, and has a forward-thinking frame of mind. In addition, this applicant also has working knowledge of using data analytics tools both internal and external to an LMS as well as application support skills for teaching and learning focused technologies.
What will the day-to-day look like for this position?
You will provide exceptional training and support to customers across the University of South Carolina system.
You will perform LMS admin functions in Blackboard and document your work in the ServiceNow ticketing system. You will design, develop and facilitate LMS training opportunities for faculty members. You will run regular LMS analytics reports that will assist in strategic decision making in eLearning Services around the university LMS. You will learn to support and perform system administration duties for teaching and learning focused applications as needed. You will communicate regularly with the eLearning Services team and cross-train on shared responsibilities. You will develop your skills through real-world experience and professional development opportunities. You will collaborate with IT colleagues and LMS Support partners throughout the University of South Carolina system to provide innovative solutions and problem resolution.
Perks:
Benefits you will not find elsewhere! (over 30 paid days off, paid tuition, state benefits, state retirement, and more!) We take investing back in you seriously! We offer generous professional development opportunities throughout each year. You can take incredible pride in working for South Carolina’s flagship university. A world-class team of supportive, united, and approachable eLearning Professionals and LMS Support Partners.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Bachelor’s degree in Information Technology Systems or related field:
Do you have skillful-level experience with Blackboard or another comparable Learning Management System? Do you have the patience to tackle challenges and pride yourself on providing excellent customer service? Are you someone who enjoys troubleshooting and problem solving in time-sensitive situations? Are you results-driven and enthusiastic about working with a diverse range of eLearning and teaching technologies? Are you a high-energy self-starter who works and communicates well? Are you able to stay organized and on task while working on multiple projects at a time? Do you feel comfortable planning and leading training workshops and presentations for higher ed instructors? Do you relish the opportunity to engage with a spectrum of individuals across the entire university system? Are you adaptable and eager to facilitate change even if the end user is reluctant?
Look no further! We want YOU in Teaching and Learning Technologies, on the eLearning Services team in the Division of Information Technology!
The ideal applicant for the eLearning Services Consultant position has a track record of excellent customer service skills, moderate knowledge and troubleshooting skills around the Blackboard Learn LMS, comfortability with training, presenting and providing consultation to faculty and other university constitutes, and has a forward-thinking frame of mind. In addition, this applicant also has working knowledge of using data analytics tools both internal and external to an LMS as well as application support skills for teaching and learning focused technologies.
What will the day-to-day look like for this position?
You will provide exceptional training and support to customers across the University of South Carolina system.
You will perform LMS admin functions in Blackboard and document your work in the ServiceNow ticketing system. You will design, develop and facilitate LMS training opportunities for faculty members. You will run regular LMS analytics reports that will assist in strategic decision making in eLearning Services around the university LMS. You will learn to support and perform system administration duties for teaching and learning focused applications as needed. You will communicate regularly with the eLearning Services team and cross-train on shared responsibilities. You will develop your skills through real-world experience and professional development opportunities. You will collaborate with IT colleagues and LMS Support partners throughout the University of South Carolina system to provide innovative solutions and problem resolution.
Perks:
Benefits you will not find elsewhere! (over 30 paid days off, paid tuition, state benefits, state retirement, and more!) We take investing back in you seriously! We offer generous professional development opportunities throughout each year. You can take incredible pride in working for South Carolina’s flagship university. A world-class team of supportive, united, and approachable eLearning Professionals and LMS Support Partners.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Bachelor’s degree in Information Technology Systems or related field:
- 2+ years of experience as an administrator for an LMS
- Knowledge of instructional technologies, training and presentation design and facilitation skills for technical trainings in a higher education venue.
- Experience as an administrator for an LMS
- Competency in contributing to multiple projects simultaneously in a fast-paced working environment
- Proficiency in customer support, client communications, and building relationships with faculty and subject matter experts
- Competency in quickly mastering new and emerging tools and technologies
- Working knowledge of video conferencing technology (Zoom/Teams)
- Proficiency in solving problems, think creatively, and work collaboratively
- Proficiency in verbal and written communication skills
- Blackboard LMS administrator experience preferred
- Ability to provide application Support for teaching and learning technologies inside and outside of the LMS
- ExploranceBlue Course Evaluation system administrator experience
- Knowledge of instructional design, online learning and online pedagogy
- Knowledge of Accessibility
- Experience as an instructor in higher education
Working knowledge of video content management tools (Panopto preferred)
Knowledge/Skills/Abilities | Ability to communicate with faculty and work with very limited supervision. Ability to exercise judgement and discretion in applying policies and procedures, evaluating situations and responding appropriately. Normal office hours and occasional work other than normal work times is required.
Job Duties
Job Duty | Performs system administrator duties and support for the USC Blackboard LMS, including troubleshooting issues, responding to ServiceNow incidents and requests, helping plan and conduct user acceptance testing of upgrades and support of third-party integrations.
Essential Function | Yes
Percentage of Time | 25
Job Duty | Provide professional skill development opportunities for the Learning Management System (LMS) users to ensure that educators, administrators, LMS support partners, and various other staff can use the system effectively to enhance teaching and learning. Utilize the USC teaching technologies through a mix of virtual and in-person workshops, presentations, written materials, individual consultations and other methods as appropriate to accommodate different learning styles and schedules. Develops and updates instructional materials and knowledgebase articles for continued faculty development.
Essential Function | Yes
Percentage of Time | 20Job Duty | Perform administrative duties and provide applications support of related teaching and learching technologies.
Essential Function | Yes
Percentage of Time | 35Job Duty | Participate and contribute to eLS strategic initiatives identified each fiscal year as assigned.
Essential Function | Yes
Percentage of Time | 10Job Duty | Develop meaningful reports using built in and external LMS analytic tools to provide data, trends and observations, and recommendations regarding LMS usage. Extract, analyze, and report impactful data on course enrollments, user activity, and other relevant metrics. With the eLearning Services team; proactively present research, develop proposals and implementation plans, and implement best practices to improve and increase the efficient use ofthe LMS.
Essential Function | Yes
Percentage of Time | 10
Essential Function | Yes
Percentage of Time | 25
Job Duty | Provide professional skill development opportunities for the Learning Management System (LMS) users to ensure that educators, administrators, LMS support partners, and various other staff can use the system effectively to enhance teaching and learning. Utilize the USC teaching technologies through a mix of virtual and in-person workshops, presentations, written materials, individual consultations and other methods as appropriate to accommodate different learning styles and schedules. Develops and updates instructional materials and knowledgebase articles for continued faculty development.
Essential Function | Yes
Percentage of Time | 20Job Duty | Perform administrative duties and provide applications support of related teaching and learching technologies.
Essential Function | Yes
Percentage of Time | 35Job Duty | Participate and contribute to eLS strategic initiatives identified each fiscal year as assigned.
Essential Function | Yes
Percentage of Time | 10Job Duty | Develop meaningful reports using built in and external LMS analytic tools to provide data, trends and observations, and recommendations regarding LMS usage. Extract, analyze, and report impactful data on course enrollments, user activity, and other relevant metrics. With the eLearning Services team; proactively present research, develop proposals and implementation plans, and implement best practices to improve and increase the efficient use ofthe LMS.
Essential Function | Yes
Percentage of Time | 10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date | 08/18/2025
Job Open Date | 06/05/2025
Job Close Date | 07/20/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by July 20, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/188459
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 08/18/2025
Job Open Date | 06/05/2025
Job Close Date | 07/20/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by July 20, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/188459
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
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