Troy University
IT eSystem Analyst II/Training Coordinator
🇺🇸 Troy, AL
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ December 13th, 2025
Edtech.com's Summary
- Manage and resolve helpdesk requests for software and hosted solutions.
- Administer and support platforms including Salesforce, CRM systems, and digital signature technologies.
- Analyze organizational training needs and coordinate training schedules across locations.
- Create reporting dashboards and metrics to measure training effectiveness.
- Develop and maintain ongoing education and reference materials.
- Consult with managers and supervisors to align training with operational needs.
- Continuously evaluate and update training procedures.
- Requires bachelor's degree in a related field or minimum three years related experience.
- Position is full-time, professional/salaried within the Information Technology department.
- Work hours are Monday through Friday, 8 am to 5 pm, with occasional evenings and weekends for special projects.
IT eSystem Analyst II/Training Coordinator Full Description
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.
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| Posting Number | SF1893P |
|---|---|
| Position Title | IT eSystem Analyst II/Training Coordinator |
| Position Type | Professional/Salaried |
| Department | Information Technology - Troy |
| Division | Finance and Administration |
| Campus | Troy |
| Work Status | Full-Time (FT) |
| Temporary | No |
| Location | Troy - T01 |
| Job Summary | The IT eSystems Analyst II / Training Coordinator position is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar solutions, helpdesk CRM systems, and digital signature technologies; and serving as a technical resource for both end users and departmental leadership. This role is also responsible for analyzing organizational training needs, coordinating with all locations on effective training schedule. Additional duties include creating reporting dashboards and metrics to measure needs and outcomes; developing and maintaining ongoing education and reference materials; consulting with managers and supervisors to align with operational needs; and continuously evaluating and updating training procedures. |
| Minimum Qualifications | 1. Bachelor’s degree in a related field OR a minimum of three years of related experience 2. Ability to display a positive attitude, teamwork, and timeliness |
| Preferred Qualifications | |
| Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No |
| Work Hours | 8am – 5pm Monday through Friday Evenings and weekends occasionally required for projects, events, or emergencies |
| List any hazardous conditions or physical demands required by this position | NA |
| Does this position have supervisory responsibility? | No |
| Posting Date | 12/10/2025 |
| Closing Date | |
| Open Until Filled | Yes |
| Special Instructions to Applicants | |
| Quick Link | https://www.troyuniversityjobs.com/postings/36810 |
| Solicit References Through the System? | No |
|---|---|
| Last Day a Reference Provider Can Submit Reference | |
| Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu. |
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
-
Please specify:
(Open Ended Question)
- *
Regarding your current employment status, please select one of the following:
- Not a current Troy University employee
- Current part-time Troy employee (including adjunct faculty)
- Current full-time Troy employee - initial appraisal period complete
- Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
- *
Do you have a Bachelor’s degree in a related field OR a minimum of three years of related experience?
- Yes
- No
- Resume
- Cover Letter
- List of References
Optional Documents
- Letter of Reference 1
- Other Document
- Unofficial Transcript 1
- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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