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Florida International University
IT Field Analyst - Herbert Wertheim College of Medicine
Canvas
Blackboard
Moodle
Edtech.com's Summary
Florida International University is hiring an IT Field Analyst - Herbert Wertheim College of Medicine to keep the college's classroom, simulation center, and conference room technology running for students, faculty, and staff. The analyst supports audio-visual systems such as Crestron and SimulationiQ, edits and publishes course capture video, and keeps course content current in the learning management system. The role also troubleshoots escalated classroom technology issues with vendors and the university's central IT division.
Highlights
- Troubleshoot and maintain audio-visual systems, including Crestron and SimulationiQ, in classrooms, the simulation center, and conference rooms, working off hours when needed to keep them running.
- Set up and operate sound, multimedia, and video conferencing equipment for classes, meetings, and events, including off-campus and clinical locations, and confirm connectivity before sessions begin.
- Edit course capture video and publish it to students, and upload and update course content in the learning management system.
- Support board meetings by setting up Boardpaq and iPads with the board administrator and collecting all equipment afterward.
- Provide exam-day technical assistance and maintain and update student and testing laptops.
- Resolve escalated classroom and educational technology problems in coordination with the classroom support team, vendors, consultants, and the university's Division of Information Technology.
- Be available to report to work during emergencies and university closings such as hurricanes and public health emergencies.
- Bachelor's degree and two years of IT experience, or six years of IT experience, or an equivalent combination of education and experience.
- Preferred experience with Crestron troubleshooting, learning management systems such as Canvas, Blackboard, or Moodle, AV editing, and course capture software, ideally in an academic setting.
- Pay of $40,000 to $43,000, on a 7:30 AM to 4:00 PM schedule, with an expanded background check required.
IT Field Analyst - Herbert Wertheim College of Medicine Full Description
Job Summary
The Herbert Wertheim College of Medicine is currently seeking a IT Field Analyst to join our team of professionals.
Duties include:
- Assists all users and students with questions about supported software and computing platforms to the best of his/her ability in a professional and courteous manner.
- Provides support and troubleshooting for Audio Visual (AV) systems (e.g. Crestron and SimulationiQ) in learning facilities (classrooms and simulation center) and conference rooms. Works off hours, as needed, to maintain AV systems' uptime and operational continuity.
- Edits course capture video and publishes to the end users.
- Uploads and updates course content to the learning management system.
- Performs equipment testing and systems training for end users and other IT staff members.
- Provides support for Boardpaq (board meeting application) and IPad set up. Coordinates with board administrator, sets up equipment and assists with any issues prior to the meeting. Responsible for the collection of all equipment once the meeting has concluded.
- Sets-up and operates sound and multimedia systems for classes, meetings and events. Travels to off campus AV events and clinical locations to provide AV support as needed. Assists users by setting up necessary conference room AV systems for briefings, presentations, and conferences. Establishes connectivity prior to the start of any video conferencing session to verify equipment is functional and participants are on-line.
- Provides coordination among classroom support team to address troubleshooting efforts, testing, implementation and support.
- Works to address escalated issues related to classroom and educational technologies and collaborates with vendors, consultants and Division of Information Technology (DoIT) as needed.
- Provides technical assistance and exam support coverage during exam administrations. Assists with student and testing laptops updates and maintenance.
- Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
- Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications
Bachelor's degree and two (2) years experience in IT related field; OR six (6) years experience in IT related field; OR an equivalent combination of relevant education and/or experience.
Desired Qualifications
- Experience working in academic environment preferred.
- Excellent verbal and written communications skills as well as interpersonal skills.
- Excellent analytical and troubleshooting skills.
- Experience with operational support and troubleshooting for Crestron systems.
- Experience with learning management systems. (i.e. Canvas, Blackboard, Moodle).
- Experience with AV editing.
- Experience with course capture software.
- Working knowledge of operation of audio visual systems.
- Ability to document existing and new processes.
Job Category
Staff
Advertised Salary
$40,000 - $43,000
Work Schedule
Begin time: 7:30 AM
End time: 4:00 PM
Pre-Employment Requirements
Expanded Background Check
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Notice of Non-Discrimination
FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, and any other legally protected basis.
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