University of South Carolina
IT Governance & Planning Mgr
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $79K - $119K
💻 Information Technology
🗓️ October 13th, 2025
PMBOK
PRINCE2
Edtech.com's Summary
University of South Carolina is hiring an IT Governance & Planning Manager. This role leads the coordination of project demand, resource management, and stakeholder engagement within the Division of Information Technology, ensuring IT projects align with strategic priorities and adhere to university standards. The manager acts as the primary liaison between the Program Management Office and university departments to facilitate governance, relationship-building, and long-term IT planning.
Highlights
- Lead centralized intake and categorization of IT project demands using ServiceNow.
- Coordinate annual portfolio planning and maintain a five-year IT roadmap.
- Oversee staff resource planning, ensuring compliance with division requirements.
- Serve as liaison between PMO and departments, facilitating governance and project compliance.
- Provide training and ongoing communication with stakeholders, including onboarding and refresher courses.
- Develop and maintain reports and dashboards to track demand, resource usage, and portfolio health.
- Expertise with project portfolio tools such as ServiceNow and PPM/SPM platforms required.
- Must have a bachelor’s degree and at least 4 years of related experience; preferred experience includes 6+ years in IT or higher education and project management roles.
- Salary range: $79,302 to $118,953 annually.
- Supports IT governance and resource management across the University of South Carolina’s Division of Information Technology.
IT Governance & Planning Mgr Full Description
IT Governance & Planning Mgr
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 24, 2025.
Logo |
Posting Number | STA00822PO25
Job Family | Information Technology
Job Function | IT Change Management
USC Market Title | Governance Manager
Link to USC Market Title | https://uscjobs.sc.edu/titles/133284
Job Level | P4 - Professional
Business Title (Internal Title) | IT Governance & Planning Mgr
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Program Management
State Pay Band | 8
Approved Starting Salary | $79,302
Advertised Salary Range | $79,302- $118,953
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
Posting Number | STA00822PO25
Job Family | Information Technology
Job Function | IT Change Management
USC Market Title | Governance Manager
Link to USC Market Title | https://uscjobs.sc.edu/titles/133284
Job Level | P4 - Professional
Business Title (Internal Title) | IT Governance & Planning Mgr
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Program Management
State Pay Band | 8
Approved Starting Salary | $79,302
Advertised Salary Range | $79,302- $118,953
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: 8:30am – 5:00pm
Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months
Job Search Category | Information Technology
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | IT Governance & Planning Manager
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join the Division of Information Technology’s Program Management Office as an IT Governance & Planning Manager, where you’ll help shape how technology projects are prioritized, planned, and executed across the university. In this pivotal role, you’ll guide IT governance processes, manage project and resource planning cycles, and build collaborative relationships that connect technology investments to institutional goals. If you’re ready to combine strategic influence with hands-on impact, USC offers the perfect setting for growth, innovation, and purpose.
About the Role:
The IT Governance & Planning Manager serves as the central coordinator of project demand, resource management, and stakeholder engagement for the Division of Information Technology. Reporting to the Director of Program Management and Policy in the VPCIO Office, this role provides institution-wide visibility into IT project requests and staff capacity, ensures alignment with strategic priorities, and enforces compliance with division and university standards. The position also functions as the primary liaison between the PMO and departments, strengthening relationships, facilitating governance, and supporting long-range planning.
Key Responsibilities:
Portfolio Planning & Demand Management Resource & Capacity Management Governance, Compliance & Relationship Management Stakeholder Engagement, Training & Communication Reporting, Tool Expertise & Continuous Improvement
What We’re Looking For:
A strategic thinker with experience connecting project planning, governance, and resource management to organizational goals. A collaborative communicator who can build trusted relationships across IT departments and campus partners. A detail-oriented professional skilled in project portfolio tools (such as ServiceNow or PPM/SPM platforms) and data-driven reporting. A proactive problem solver who thrives on improving processes, driving accountability, and supporting strategic decision-making.
Why Join Us?
Be part of a forward-looking Program Management Office leading IT planning, governance, and strategic alignment across the university. Work in a collaborative environment where innovation, process improvement, and professional growth are encouraged and supported. Contribute to high-impact initiatives that directly enhance student success, research advancement, and administrative excellence.
Perks of the University of South Carolina:
Downtown COLA Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting. State Insurance Benefits: Full-time faculty and staff, including those on research grants and time-limited positions, working 30+ hours per week are eligible for state and supplemental insurance benefits.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Six or more years of experience in IT or higher education environments. Four or more years in progressively responsible roles in business, IT, or project management. Demonstrated experience managing business relationships and engaging senior stakeholders. Experience across the full project life cycle, from initiative identification through completion. Bachelor’s degree in Information Technology, Business, or a related field.
Knowledge/Skills/Abilities | Strong knowledge of project portfolio management principles, IT resource planning, and governance practices. Experience building relationships and engaging with executives, business unit leaders, and technical staff. Excellent communication, facilitation, and negotiation skills; ability to balance competing demands for resources. High degree of political acumen, empathy, and adaptability in stakeholder engagement. Familiarity with ServiceNow or other PPM tools. Analytical ability to monitor portfolio performance and assess resource utilization. Knowledge of project/program management methodologies (PMBOK, PRINCE2, Agile, or equivalent).
Spend your days enjoying one of the most beautiful university campuses in America at the University of South Carolina, located in the vibrant capital city of one of the nation’s fastest-growing states. Join the Division of Information Technology’s Program Management Office as an IT Governance & Planning Manager, where you’ll help shape how technology projects are prioritized, planned, and executed across the university. In this pivotal role, you’ll guide IT governance processes, manage project and resource planning cycles, and build collaborative relationships that connect technology investments to institutional goals. If you’re ready to combine strategic influence with hands-on impact, USC offers the perfect setting for growth, innovation, and purpose.
About the Role:
The IT Governance & Planning Manager serves as the central coordinator of project demand, resource management, and stakeholder engagement for the Division of Information Technology. Reporting to the Director of Program Management and Policy in the VPCIO Office, this role provides institution-wide visibility into IT project requests and staff capacity, ensures alignment with strategic priorities, and enforces compliance with division and university standards. The position also functions as the primary liaison between the PMO and departments, strengthening relationships, facilitating governance, and supporting long-range planning.
Key Responsibilities:
Portfolio Planning & Demand Management Resource & Capacity Management Governance, Compliance & Relationship Management Stakeholder Engagement, Training & Communication Reporting, Tool Expertise & Continuous Improvement
What We’re Looking For:
A strategic thinker with experience connecting project planning, governance, and resource management to organizational goals. A collaborative communicator who can build trusted relationships across IT departments and campus partners. A detail-oriented professional skilled in project portfolio tools (such as ServiceNow or PPM/SPM platforms) and data-driven reporting. A proactive problem solver who thrives on improving processes, driving accountability, and supporting strategic decision-making.
Why Join Us?
Be part of a forward-looking Program Management Office leading IT planning, governance, and strategic alignment across the university. Work in a collaborative environment where innovation, process improvement, and professional growth are encouraged and supported. Contribute to high-impact initiatives that directly enhance student success, research advancement, and administrative excellence.
Perks of the University of South Carolina:
Downtown COLA Location: Enjoy working in the heart of Columbia, SC, with easy access to vibrant city life, dining, and cultural events Energetic Leadership: Thrive under the guidance of an energetic and innovative leadership team dedicated to transforming IT at USC, making your role impactful and exciting. State Insurance Benefits: Full-time faculty and staff, including those on research grants and time-limited positions, working 30+ hours per week are eligible for state and supplemental insurance benefits.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials |
Preferred Qualifications | Six or more years of experience in IT or higher education environments. Four or more years in progressively responsible roles in business, IT, or project management. Demonstrated experience managing business relationships and engaging senior stakeholders. Experience across the full project life cycle, from initiative identification through completion. Bachelor’s degree in Information Technology, Business, or a related field.
Knowledge/Skills/Abilities | Strong knowledge of project portfolio management principles, IT resource planning, and governance practices. Experience building relationships and engaging with executives, business unit leaders, and technical staff. Excellent communication, facilitation, and negotiation skills; ability to balance competing demands for resources. High degree of political acumen, empathy, and adaptability in stakeholder engagement. Familiarity with ServiceNow or other PPM tools. Analytical ability to monitor portfolio performance and assess resource utilization. Knowledge of project/program management methodologies (PMBOK, PRINCE2, Agile, or equivalent).
Job Duties
Job Duty | 1. Portfolio Planning & Demand Management
Lead the centralized intake and categorization of project demands through ServiceNow. Validate project charters for clarity of purpose, objectives, scope, and compliance with standards. Coordinate the annual portfolio planning cycle and maintain a rolling five-year IT roadmap. Extend planning every other year to distributed IT at Columbia campuses and comprehensive institutions, including contact maintenance, survey distribution, and analysis of results. Ensure project categorization follows approved thresholds (strategic projects, large operational projects, or non-project work).
Essential Function | Yes
Percentage of Time | 30Job Duty | 2. Resource & Capacity Management
Oversee creation and maintenance of all staff resource plans (KTLO, Admin, and Project), ensuring compliance with Division requirements such as the 20% Admin buffer. Manage resource group capacity by processing add/remove requests, completing ServiceNow tickets in a timely manner, and maintaining group records. Ensure project resource plans align with resource group estimates and project timelines. Administer the Resource Management Issue Resolution Process, coordinating escalations and resolutions with resource managers, project managers, and leadership. Track and report on staff allocation to support realistic workload distribution across the Division.
Essential Function | Yes
Percentage of Time | 20Job Duty | 3. Governance, Compliance & Relationship Management
Serve as the liaison between departments and the PMO, providing a consistent point of contact for portfolio managers, demand managers, and resource managers. Facilitate regular Demand & Resource Manager review meetings, document and distribute action items, and follow up on completion. Support monthly portfolio review meetings by providing validated demand/resource data, tracking project health, and monitoring compliance. Enforce adherence to project and resource standards, Division requirements, and university IT policies (procurement, security, accessibility, and data governance). Conduct quarterly or as-needed reviews with department executives to validate backlogs, assess project progress, and reprioritize initiatives.
Essential Function | Yes
Percentage of Time | 20Job Duty | 4. Stakeholder Engagement, Training & Communication
Establish and maintain strong working relationships with departmental leaders to align project proposals with institutional priorities. Provide onboarding and annual refresher training for functional Demand and Resource Managers, tracking completion and maintaining training records. Deliver targeted training when new policies, processes, or ServiceNow/PPM tool updates occur. Maintain reference materials including guides, workflows, work instructions, quick reference sheets, compliance checklists, and knowledge articles.
Essential Function | Yes
Percentage of Time | 15Job Duty | 5. Reporting, Tool Expertise & Continuous Improvement
Develop and maintain dashboards and reports to track demand, resource usage, portfolio health, and compliance. Participate in annual ServiceNow/PPM tool upgrades, testing and validating functions used by the PMO. Submit and track enhancement requests for ServiceNow/PPM tool changes as needed for PMO functions. Support the PMO in demonstrating its value to the organization by reporting contributions to strategy realization and project outcomes. Identify enterprise-wide efficiencies and process improvements, sharing best practices across departments. Pursue professional development to maintain expertise and adopt innovative or automated methods to strengthen demand, resource, and portfolio management practices.
Essential Function | Yes
Percentage of Time | 15
Lead the centralized intake and categorization of project demands through ServiceNow. Validate project charters for clarity of purpose, objectives, scope, and compliance with standards. Coordinate the annual portfolio planning cycle and maintain a rolling five-year IT roadmap. Extend planning every other year to distributed IT at Columbia campuses and comprehensive institutions, including contact maintenance, survey distribution, and analysis of results. Ensure project categorization follows approved thresholds (strategic projects, large operational projects, or non-project work).
Essential Function | Yes
Percentage of Time | 30Job Duty | 2. Resource & Capacity Management
Oversee creation and maintenance of all staff resource plans (KTLO, Admin, and Project), ensuring compliance with Division requirements such as the 20% Admin buffer. Manage resource group capacity by processing add/remove requests, completing ServiceNow tickets in a timely manner, and maintaining group records. Ensure project resource plans align with resource group estimates and project timelines. Administer the Resource Management Issue Resolution Process, coordinating escalations and resolutions with resource managers, project managers, and leadership. Track and report on staff allocation to support realistic workload distribution across the Division.
Essential Function | Yes
Percentage of Time | 20Job Duty | 3. Governance, Compliance & Relationship Management
Serve as the liaison between departments and the PMO, providing a consistent point of contact for portfolio managers, demand managers, and resource managers. Facilitate regular Demand & Resource Manager review meetings, document and distribute action items, and follow up on completion. Support monthly portfolio review meetings by providing validated demand/resource data, tracking project health, and monitoring compliance. Enforce adherence to project and resource standards, Division requirements, and university IT policies (procurement, security, accessibility, and data governance). Conduct quarterly or as-needed reviews with department executives to validate backlogs, assess project progress, and reprioritize initiatives.
Essential Function | Yes
Percentage of Time | 20Job Duty | 4. Stakeholder Engagement, Training & Communication
Establish and maintain strong working relationships with departmental leaders to align project proposals with institutional priorities. Provide onboarding and annual refresher training for functional Demand and Resource Managers, tracking completion and maintaining training records. Deliver targeted training when new policies, processes, or ServiceNow/PPM tool updates occur. Maintain reference materials including guides, workflows, work instructions, quick reference sheets, compliance checklists, and knowledge articles.
Essential Function | Yes
Percentage of Time | 15Job Duty | 5. Reporting, Tool Expertise & Continuous Improvement
Develop and maintain dashboards and reports to track demand, resource usage, portfolio health, and compliance. Participate in annual ServiceNow/PPM tool upgrades, testing and validating functions used by the PMO. Submit and track enhancement requests for ServiceNow/PPM tool changes as needed for PMO functions. Support the PMO in demonstrating its value to the organization by reporting contributions to strategy realization and project outcomes. Identify enterprise-wide efficiencies and process improvements, sharing best practices across departments. Pursue professional development to maintain expertise and adopt innovative or automated methods to strengthen demand, resource, and portfolio management practices.
Essential Function | Yes
Percentage of Time | 15
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date | 01/02/2026
Job Open Date | 10/10/2025
Job Close Date | 11/24/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 24, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/196145
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date | 01/02/2026
Job Open Date | 10/10/2025
Job Close Date | 11/24/2025
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 24, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/196145
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a bachelor's degree in a job related field and 4 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
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