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University of Wisconsin - Madison

Student Learning Technology Assistant

🇺🇸 Hybrid - Madison, WI

🕑 Part-Time

💰 $15 per Hour

💻 Information Technology

🗓️ October 13th, 2025

Edtech.com's Summary

The University of Wisconsin-Madison is hiring a Student Learning Technology Assistant to support Professional and Executive MBA students, faculty, and staff within the School of Business. This role involves providing frontline technology support during class times, troubleshooting issues with student devices, assisting with collaboration tools, and handling confidential student information.

Highlights
  • Provide technology support to MBA and Master's students and instructors during classes.
  • Troubleshoot issues with student personal devices and assist with tools like OneNote, Teams, and Google Docs.
  • Create and maintain email Google groups and analyze student data and conferencing software reports.
  • Maintain confidentiality of student information while communicating tactfully under pressure.
  • Experience required with MS Outlook, Microsoft 365, Microsoft Office Suite, Zoom, and Teams.
  • Work 10 to 15 hours weekly with availability required every Wednesday evening and one weekend day per month.
  • Minimum wage of $15.00 per hour.
  • Ability to work independently, strong written and verbal communication skills, and excellent customer service orientation required.
  • Must be able to move between classrooms and work several hours daily at a computer.
  • Support the Wisconsin Professional and Executive MBA Programs focusing on working professionals’ needs.

Student Learning Technology Assistant Full Description

Department Overview:
 | The Wisconsin Professional and Executive MBA Programs are designed to meet the needs of working professionals who pursue their MBA degree. Our MBA programs combine a first-class education with the opportunity to implement practical learning.

Anticipated Start Date:
 | October 20, 2025

Anticipated End Date (If Applicable):
 | May 14, 2026

Remote Work Eligibility Detail:
 | Partially Remote 

Anticipated Hours Per Week:
 | Minimum: 10 

Schedule:
 | 10 - 15 hours weekly during the academic year. Schedule is varied with some nights and weekends required. 

SPECIAL NOTE:
You will need to be available to work the following times:
-->Every Wednesday evening (5:30pm-9pm) and one Saturday or Sunday (7:30 am - 4:30 pm) per month - generally the third weekend of the month.

Salary/Wage Range/Lump Sum:
 | Minimum: $15.00 

Number of Positions:
 | 1

Qualifications:
 | Applicants for the position must have:
• High attention to detail and precision
• Great customer service skills
• Strong written and verbal communication skills
• Experience with MS Outlook/Microsoft 365 and Microsoft Office Suite
• Experience with Zoom and Teams video conferencing tools
• Ability to work independently and take initiative
• Enjoy working with technology

Knowledge, Skills & Abilities:
 | Essential to this position is the ability to provide excellent customer service, have attention to detail, and provide solutions as well as tactful communication and a pleasant demeanor under pressure. Individuals who enjoy working with details and providing excellent customer service are good candidates. This position provides outstanding opportunities to build a resume and develop skills in a professional setting.

 Position Summary/Job Duties:
 | • Provide frontline support to the MBA & Master's students and instructors during class times
• Troubleshoot and solve issues with student personal devices
• Assist students with OneNote, Teams, Google Docs, and other collaboration tools
• Create and maintain email Google groups
• Review and analyze student data as needed
• Review and analyze conferencing software reports
• Handle confidential student information

 Physical Demands:
 | Student Assistants must be able to easily move between groups of students and classrooms when providing support in-person, listen to students technology concerns, communicate verbally with program staff and students, and work at a computer for several hours per day.

Institutional Statements:
 | Equal Employment Opportunity Statement:UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.Institutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.For more information on diversity and inclusion on campus, please visit: diversity.wisc.eduAccommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/