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Southeast Kentucky Community & Technical College
IT Helpdesk Coordinator II
Help Desk
Networking
Edtech.com's Summary
Southeast KY Community & Technical College is hiring an IT Helpdesk Coordinator II. The role involves performing technical troubleshooting, maintaining network stability, and supporting faculty, staff, and students with hardware, software, and account issues across multiple campuses. The coordinator will also manage software updates and assist with training and system upgrades.
Highlights
- Perform troubleshooting for computers, laptops, VOIP phones, printers, and projectors.
- Maintain network security by ensuring regular Microsoft updates and OS installations.
- Use SCCM to install images for lab, cart, and office computers.
- Support faculty, staff, and students with technical issues including password resets and MFA assistance.
- Provide technical support for Microsoft Teams meetings and classes.
- Travel between campuses to assist with upgrades, training, and technical problems.
- Implement VLAN standardization during switch transition from CISCO to Juniper.
- Color code patch cables for network organization.
- Requires an Associate's Degree and 1-3 years of relevant experience.
- Salary range is $31,680 annually for a 12-month contract with standard 37.5 hours per week.
IT Helpdesk Coordinator II Full Description
Salary Range: $31,680.00
Contract Term Length: 12 Months
Standard Hours: 37.5
Work Location: On-Site
FLSA Status: Non-Exempt
College: Southeast KY Community & Technical College
Campus Location: Southeast Tech
Department: Information Technology
Total Rewards
Southeast KY Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
The IT Helpdesk Coordinator II assists with the technical troubleshooting and documentation for customers in order to support the mission of the institution through technology. This position is located on the Pineville campus but also requires travel to the Knox campus.
Job Duties
- Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projector hardware/software.
- Help maintain a stable and secure network environment by making sure all computers are patched with Microsoft updates on a regular basis.
- Check that labs are functional throughout the week so downtime will be minimized.
- Install images using SCCM that are used for computer units in the labs, mobile carts, and offices as needed per PC.
- Ensure that computers are up to date with the newest software updates as needed.
- Assist faculty, staff, and students with computer hardware/software related issues.
- Provide technical support for all Southeast District with account information and assist with password and MFA resets as needed for all Southeast faculty, staff, and students.
- Ensure that units are updated and functional for all Microsoft Teams meetings/classes to be connected by or ahead of scheduled start time. Provide any technical support needed for faculty, staff, and students to be able to attend meetings or classes.
- Assist with any training as needed for all SKCTC personnel and students on how to use the technology.
- Assist campuses with any technology needs that arise, either by in person visits, phone, or remote access.
- Travel to assist other SKCTC campuses with problems, upgrades, and training as needed. Willing to assist where needed to help the IT team meet needs or achieve goals.
- Assist students or employees from other campuses with password resets, MFA issues, or any other technical issues when calls are made to the SKCTC Helpdesk.
- Ensure all desktop computers and laptops have the latest OS installed and are updated regularly.
- VLAN Standardization (systemwide changes) in preparation of upcoming change from CISCO switches to Juniper switches.
- Color code patch cables
Minimum Qualifications
- Associates Degree and 1-3 years relevant experience.
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
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