Edtech.com's Summary

University of Wisconsin-Madison is hiring an IT Helpdesk Specialist (LTE). The role involves providing both in-person support at the Madison office and remote assistance to staff across multiple locations, resolving technical issues, supporting IT projects, and managing equipment lifecycles. The specialist must excel in a collaborative environment and communicate effectively with users of varying technical abilities.

Highlights

Provide in-person and remote helpdesk support.
Diagnose and resolve hardware, software, and network issues.
Manage user accounts and educate staff on IT practices.
Perform equipment lifecycle management tasks.
Support IT projects including system upgrades and technology rollouts.
Proficiency in Windows 10/11, Microsoft Office, and Microsoft 365 required.
Hourly wage: $25.00.
Requires physical capability to lift and move IT equipment.
1+ years of helpdesk or IT support experience preferred.

IT Helpdesk Specialist (LTE) Full Description

Department Overview:

Disability Rights Wisconsin is a private non-profit organization that protects the rights of people with disabilities statewide. Our mission is to advance the dignity, equality, and self-determination of people with disabilities. We work to pursue justice on matters related to human and legal rights. DRW is completely independent of government and the disability service system in order to be free of any conflicts of interests which undermines our capacity to advocate vigorously on behalf of the human and legal rights of people with disabilities.

Anticipated Start Date

| 6/2/25

Anticipated End Date

| 8/15/25

Anticipated Hours Per Week

| 25

Schedule:

| Between 20-30 hours each week at our office during working hours 8:30-5. Schedule will be determined based on candidate availability and peak support times.

Salary/Wage Range:

| Hourly $25.00 to $25.00

Number Of Positions

| 1

Position Summary/Job Duties:

Disability Rights Wisconsin (DRW) is seeking a service-oriented IT Helpdesk Specialist (LTE) to provide in-person support at our Madison office and remote assistance to staff across multiple locations. This role involves resolving technical issues, supporting IT projects, and managing the lifecycle of equipment. The ideal candidate is solutions-focused, communicates clearly with users of all technical backgrounds, and thrives in a collaborative environment.
Position Type: Limited-Term (June 2025 – early August 2025)

Key Responsibilities
Helpdesk Support
(50%)Deliver in-person technical support to staff at the Madison office.Provide remote troubleshooting and assistance to staff at other locations.Diagnose and resolve hardware, software, and network issues.Manage user accounts, including creation and deactivation.Educate staff on software, hardware, and IT security best practices.Enforce and support adherence to IT policies and procedures.
Equipment Lifecycle Management (30%)Configure and deploy laptops, peripherals, and other devices following standard checklists.Maintain and update the IT inventory database.Assist with hardware/software procurement and perform annual inventory audits.
IT Project Support (20%)Support IT initiatives such as system upgrades, migrations, and new technology rollouts.Document tasks and progress using project management tools.Participate in team meetings and contribute to collaborative planning.BenefitsNo benefits are offered with this limited term role.
Physical Demands: Remaining in a stationary position, often standing, or sitting for prolonged periods:
☐ 13 hours or less ☐ 14-26 hours X 27-40+ hoursMoving about to accomplish tasks or moving from one worksite to another:
☐ 13 hours or less X 14-26 hours ☐ 27-40+ hoursAmbulating at work facilities to set-up IT equipment, which includes bending, twisting, lifting, moving IT equipment in carts/wagons, crawling under desks, reaching high and low:
☐13 hours or less X 14-26 hours ☐ 27-40+ hours Repetitive motions that may include the wrists, hands, and/or fingers:
☐ 13 hours or less ☐ 14-26 hours X 27-40+ hoursSedentary work that primarily involves sitting/standing.
☐ 13 hours or less ☐ 14-26 hours X 27-40+ hoursLight work that includes moving objects, boxes up to 20 pounds.
☐ 13 hours or less X 14-26 hours ☐ 27-40+ hours Moderate work that includes moving objects, boxes up to 40 pounds.
X 13 hours or less ☐14-26 hours ☐ 27-40+ hoursHeavy work that includes moving objects, boxes weighing 50 pounds or more with a two-person lift:
X 13 hours or less ☐14-26 hours ☐ 27-40+ hours

Qualifications:

Required Skills & Experience
Proficiency with Windows 10/11, Microsoft Office, and Microsoft 365.Strong troubleshooting skills and the ability to guide users through self-resolution.Experience providing remote support using remote access tools.Excellent prioritization and time management skills.Strong interpersonal communication, especially with individuals with disabilities or limited technical knowledge.Willingness to occasionally work outside standard hours.Physical capability to lift and move IT equipment (e.g., monitors, computers, laptops). See physical demands for requirements.
Preferred Qualifications1+ years of experience in a helpdesk or IT support role.Familiarity with Microsoft Endpoint Manager, Teams, and SharePoint.Basic understanding of IT security principles, especially regarding end-user compliance and data protection (e.g., PII).

Physical Demands

| Physical capability to lift and move IT equipment (e.g., monitors, computers, laptops). See physical demands for requirements.

Application Instructions:

| Please send resume and availability to careers@drwi.org.

Contact:

| Org: Disability Rights Wisconsin
Contact: Pamela Hencke
Web: https://disabilityrightswi.org/
Email: careers@drwi.org

Original Job Description