North Carolina State University
IT Instructional Classroom Support Professional I
🇺🇸 Raleigh, NC
🕑 Full-Time
💰 $70K - $74K
💻 Information Technology
🗓️ July 1st, 2025
Edtech.com's Summary
- Provide technical support for A/V equipment, videoconferencing systems, and multimedia applications.
- Maintain wired and wireless network connectivity in classrooms and conference rooms.
- Deliver Tier 1 and Tier 2 IT support within teaching and research labs.
- Offer guidance on instructional technology and e-learning tools to faculty, staff, and students.
- Manage and resolve support tickets both independently and collaboratively.
- Support installation and integration of A/V multimedia technology in new and existing spaces.
- Minimum qualifications include an associate's degree with 2 years IT experience, or bachelor's degree with varying IT experience, or equivalent combination.
- Required skills include proficiency with Microsoft Windows 10/11, Apple macOS, ITSM solutions like ServiceNow or Remedy, and at least 2 years A/V integration experience.
- Preferred qualifications include certifications such as Extron A/V Associates or CTS, experience with Extron or Crestron components, conferencing technologies, Active Directory, JAMF, and imaging.
- Compensation range is $70,000 - $74,000, commensurate with experience.
Similar Jobs
Electronic Systems Design Engineer I
Wright State University
🇺🇸 Dayton, OH
Linux Desktop Support
North Carolina State University
🇺🇸 Raleigh, NC
Senior Salesforce CPQ Specialist
Renaissance
🇺🇸 Remote - US
Linux Systems Administrator
North Carolina State University
🇺🇸 Raleigh, NC
Executive Director of Advancement Information and Technology
North Carolina State University
🇺🇸 Hybrid - Raleigh, NC
