Concorde Career Colleges
IT Program Manager - ERP
CRM
ETL
Salesforce
Edtech.com's Summary
Concorde Career Colleges, Inc. is hiring an IT Program Manager - ERP. The role involves providing strategic leadership and managing multiple interrelated IT projects, including ERP, CRM, and SIS implementations, ensuring alignment with business processes, vendor management, risk mitigation, and executive stakeholder engagement to deliver integrated technology solutions.
Highlights
- Lead end-to-end ERP (Workday), CRM (Salesforce), and SIS program implementation across all project phases.
- Align technology initiatives with business processes and regulatory compliance.
- Manage vendor relationships and contracts, ensuring quality and contractual compliance.
- Identify and mitigate risks related to data migration, system performance, and change adoption.
- Facilitate executive governance committees and report on program health and KPIs.
- Oversee organizational change management including stakeholder engagement and training.
- Required to have PMP certification and at least 10 years of IT program and project management experience.
- Strong expertise with Workday Finance modules, Salesforce Sales/Service Cloud, and large-scale system integration.
- Manage multi-million-dollar budgets and communicate complex updates to C-suite executives.
- Preferred experience includes higher education environment and Student Information Systems.
IT Program Manager - ERP Full Description
Overview:
The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.
Pay Range: $108,000 - $150,000
What We Offer:
- Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
- Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
- Retirement Matching: 50% match on the first 6% of your contributions after 90 days
- Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
- Competitive Insurance: Health, vision, and dental coverage for you and your dependents
- Pet Insurance: Competitive coverage for your furry family members through ASPCA
- Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Responsibilities:
Specific Accountabilities
- Lead End-to-End Implementation
Drive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases: requirements, design, development/configuration, testing, business readiness, OCM, and deployment. - Business & IT Alignment
Partner with functional leaders to align technology solutions with business processes and compliance requirements. - Vendor & Partner Management
Manage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards. - Risk & Issue Management
Proactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies. - Governance & Steering Committees
Facilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations. - Organizational Change Management (OCM)
Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.
Qualifications:
Education / Experience:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
• Master’s degree (preferred)
• Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
• Experience in management of complex, cross-functional IT initiatives
• Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working
Licenses / Certifications:
• PMP Certification (Required)
• PgMT Certification (preferred)
• Valid, state-issued driver's license (required)
Skills:
- Deep ERP/CRM Expertise: Hands-on experience with Workday Finance modules and Salesforce Sales/Service Cloud.
- Data Migration & Integration: Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.
- Testing Leadership: Expertise in managing UAT, SIT, and regression testing for enterprise applications.
- Budget & Financial Control: Ability to manage multi-million-dollar program budgets and vendor contracts.
- Executive Communication: Skilled in presenting complex program updates to C-suite stakeholders.
Abilities
- Strategic Leadership: Ability to lead multi-year, multi-system transformation programs.
- Decision-Making Under Ambiguity: Navigate complex organizational structures and competing priorities.
- Cross-Functional Collaboration: Build strong partnerships across Finance, Marketing, Student Services, and IT.
Experience
- Mandatory:
- Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.
- Preferred:
- Experience with Student Information Systems.
- Background in higher education or large-scale corporate environments
Standard Abilities:
• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Able and willing to:
• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at Company locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
Similar Jobs
Manager, Grantmaking Operations
NewSchools Venture Fund
🇺🇸 Remote - US
Project Director, Liberty Partnerships Program
Hofstra University
🇺🇸 Hempstead, NY
District Onboarding Manager (Contract, Remote)
ClassDojo
🇺🇸 Remote - San Francisco, CA
Special Projects Coordinator
Uncommon Schools
🇺🇸 Newark, NJ
Special Projects Coordinator
Uncommon Schools
🇺🇸 Camden, NJ
