IT Service Experience Analyst

🇺🇸 Las Cruces, NM 🕑 Full-Time 💰 $44K 💻 Information Technology 🗓️ August 17th, 2026

ITIL

Edtech.com's Summary

New Mexico State University is hiring an IT Service Experience Analyst. The analyst gathers and analyzes customer feedback, collaborates with stakeholders, and improves IT service delivery to enhance customer satisfaction and service quality within University Technology Solutions & Support.

Highlights

Serves as the voice of the customer to improve IT services and service delivery outcomes.
Gathers feedback, maps customer journeys, and analyzes user experiences.
Collaborates with UTSS teams and stakeholders to identify continuous improvement opportunities.
Ensures alignment with IT policies, service management practices, and strategic objectives.
Required education: Associate's Degree with 2 years relevant experience or a Bachelor's degree.
Preferred certifications: ITIL 4, Continual Improvement, Value Stream Mapping, or Service Design.
Salary range: $43,908.80, commensurate with experience.
Works indoors with light physical effort and rare heavy lifting up to 50 pounds.
Position is exempt, full-time, with standard Monday to Friday schedule.
Supports students, faculty, staff, and other university customers within the IT organization.