Edtech.com's Summary

Campus is hiring an IT Specialist. This role supports students and faculty by troubleshooting technical issues with devices such as Chromebooks, hotspots, and iPhones, and manages Google Workspace accounts. The IT Specialist is also responsible for responding to ticket and phone inquiries and partnering with various teams like Admissions and Student Success.

Highlights

Primary responsibility includes troubleshooting student and faculty technical issues.
Manage Google Workspace for students, handling account changes and password resets.
Experience required with Google Workspace and Chrome OS.
Familiarity with Zendesk or similar ticketing systems.
Compensation package: $55,000 - $60,000 base salary plus equity grant.
Requires at least 2 years of relevant experience.
Includes medical insurance and free dental and vision insurance.

IT Specialist Full Description

About Campus

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait.

At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.

We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others.

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the team

The IT team at Campus plays a critical dual role providing responsive, hands-on support to both our students and faculty, as well as to our internal corporate staff. As one of the most visible and relied-upon teams in the organization, we pride ourselves on being approachable, solutions-oriented, and committed to delivering an exceptional support experience. We understand that technical issues can be frustrating, and we approach every challenge with patience, empathy, and persistence. If there’s a problem, we don’t rest until it’s solved.

About the role

We are seeking an IT Specialist to support students and faculty with technical issues in a fast-paced environment. You will be the go-to person for troubleshooting devices such as chromebooks, hotspots, and iPhones, while also managing Google Workspace accounts.

You’re excited about this opportunity because you will…

Respond quickly and accurately to student and faculty tickets and phone calls
Serve as a knowledgeable and approachable resource for technical issues
Help students troubleshoot devices such as Chromebooks, hotspots, and iPhones
Support Google Workspace management for students, including name changes and password resets
Order and manage replacement tech for students as needed
Be a cross-functional partner with Admissions, Student Success, IT, and Onboarding teams

We’re excited about you because…

You have experience with Google Workspace
You’re familiar with Chrome OS, particularly in an educational environment
You’ve worked with Zendesk or a similar ticketing system
You are patient and supportive, especially when troubleshooting with students or faculty
You are a natural problem solver who values accuracy and enjoys finding solutions
You are punctual and reliable with your time and commitments
Required: At least 2 years of relevant experience

What you’ll get:

A compensation package that includes a base salary ($55,000 - $60,000) + equity grant
- Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
Medical Insurance + free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible working hours & a hybrid work schedule (Mon & Fri remote, Tues-Thurs in-office)
“Take what you need” PTO + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we're located: Buckhead, ATL

At this time, we are unable to provide visa sponsorship or immigration support for this position. Candidates must have current and ongoing authorization to work in the United States without the need for sponsorship now or in the future.

Original Job Description

About Campus

The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us!

About the team

About the role

You’re excited about this opportunity because you will…

Respond quickly and accurately to student and faculty tickets and phone calls
Serve as a knowledgeable and approachable resource for technical issues
Help students troubleshoot devices such as Chromebooks, hotspots, and iPhones
Support Google Workspace management for students, including name changes and password resets
Order and manage replacement tech for students as needed
Be a cross-functional partner with Admissions, Student Success, IT, and Onboarding teams

We’re excited about you because…

You have experience with Google Workspace
You’re familiar with Chrome OS, particularly in an educational environment
You’ve worked with Zendesk or a similar ticketing system
You are patient and supportive, especially when troubleshooting with students or faculty
You are a natural problem solver who values accuracy and enjoys finding solutions
You are punctual and reliable with your time and commitments
Required: At least 2 years of relevant experience

What you’ll get:

A compensation package that includes a base salary ($55,000 - $60,000) + equity grant
- Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
Medical Insurance + free Dental and Vision Insurance
401(k) match
Fertility benefits via Carrot
Flexible working hours & a hybrid work schedule (Mon & Fri remote, Tues-Thurs in-office)
“Take what you need” PTO + paid holidays
In-office lunches for our Atlanta office
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Where we're located: Buckhead, ATL

Let me find your next job.

Thanks - you're signed up.

IT Specialist

Edtech.com's Summary

IT Specialist Full Description

Senior IT Business Analyst

Senior Director, AI Strategic Sourcing

IT - Solutions Manager, Learning Technologies

Manager, ServiceNow IT Service Delivery

Instructional Technologist I - Online Learning Support Staff