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Rutgers University

User Support Specialist I

🇺🇸 New Brunswick, NJ

🕑 Full-Time

💰 $96K - $138K

💻 Information Technology

🗓️ July 14th, 2025

Edtech.com's Summary

Rutgers University is hiring a User Support Specialist I for the Institute for Nicotine and Tobacco Studies. The role involves supporting end-users in accessing and using university information resources, providing LAN and workgroup support, installing software and hardware, developing and conducting training programs, and assisting clients with project planning and deployment of distributed applications.

Highlights

  • Supports end-user computing, diagnosing problems in departmental LANs and workgroups.
  • Installs system, network, and application software, as well as workstation hardware.
  • Develops and conducts workshops and training programs, including associated course materials.
  • Creates project plans to assist clients with the design and deployment of distributed applications.
  • Requires a Bachelor's Degree in Computer Science, Engineering, or Business Administration plus five years of progressive experience, or equivalent experience in lieu of a degree.
  • Knowledge of PC systems, connectivity methods, industry standards, system tuning, and distributed computing is necessary.
  • Must have effective oral and written communication skills and demonstrated problem-solving and interpersonal abilities suitable for a service environment.
  • Salary range from $95,867 to $137,665, with final offer based on qualifications and funding.
  • Position is full-time, exempt, with a 37.5-hour workweek and includes comprehensive benefits.
  • Position is within the Rutgers Institute for Nicotine and Tobacco Studies, focusing on tobacco-related research.