IT Specialist - Financial Aid and Scholarships

🇺🇸 Harrisonburg, Virginia 🕑 Full-Time 💰 $46K - $49K 💻 Information Technology 🗓️ September 15th, 2026

Higher Ed

Edtech.com's Summary

James Madison University is hiring an IT Specialist - Financial Aid and Scholarships in Harrisonburg, VA. This is a full-time role supporting the Office of Financial Aid and Scholarships with technical support, digital platform management, and the Madison Scholarship Hub. The role offers a salary of $46,000-$49,000 per year.

Highlights

Serve as the main point of contact for Madison Scholarship Hub support, including setup, configuration, and cycle management.
Manage Financial Aid and Scholarship digital platforms, including websites and social media presence.
Process data extraction from the PeopleSoft Student Administration system for reporting to campus constituents.
Manage scheduled jobs, jobsets, and queries, and provide PC troubleshooting across hardware, software, and networking.
Coordinate with JMU’s HelpDesk and manage outgoing Financial Aid communications to students and parents.
Knowledge of computers, data analysis, troubleshooting, and website management required.
Application and system support experience required.
Salary range of $46,000-$49,000 per year.

IT Specialist - Financial Aid and Scholarships Full Description

James Madison University is hiring an IT Specialist - Financial Aid and Scholarships in Harrisonburg, VA. This is a full-time, non-exempt classified staff position within the Office of Financial Aid and Scholarships.

Position Summary

The Information Technology Specialist will assist various areas of the Financial Aid Office with technical and communication strategies, as well as help manage the Madison Scholarship Hub. This role requires a strong sense of problem solving and troubleshooting to ensure processes are completed in a timely manner, and is key to identifying paths of communication and creating various media outlets to enhance students’ experience with the Office of Financial Aid and Scholarships.

Responsibilities

Serve as the main point of contact for all Madison Scholarship Hub support, including weekly maintenance, scholarship setup, data file adjustments, criteria configuration, security configuration, and cycle management.
Manage Financial Aid and Scholarship digital platforms, including the Financial Aid and Scholarship websites.
Build and manage a consistent social media presence (Facebook, Instagram, etc.).
Process extraction of data from the PeopleSoft Student Administration system to provide timely, accurate reporting for on- and off-campus constituents.
Manage scheduled jobs, jobsets, and queries, ensuring parameters are updated and jobs run successfully.
Provide internal diagnostic troubleshooting of PC-related problems in hardware, software, and networking, and triage or coordinate issues with JMU’s HelpDesk.
Manage outgoing Financial Aid communications to students and parents, and create and manage training guides and procedural documents.

Required Qualifications