IT Support Analyst

🇺🇸 Normal, IL 🕑 Full-Time 💰 $24 per Hour 💻 Information Technology 🗓️ February 28th, 2026

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Edtech.com's Summary

Illinois State University is hiring an IT Support Analyst. This role involves providing technology support and consultation to faculty and staff by configuring, troubleshooting, maintaining, and repairing endpoint technologies. The IT Support Analyst offers first-level support through multiple communication channels and mentors student technicians while coordinating with campus IT units.

Highlights

Provide technology support and consultation to faculty and staff in Academic Affairs.
Configure, set up, network, maintain, secure, troubleshoot, inventory, and repair endpoint technologies including desktops, laptops, tablets, smartphones, printers, and line-of-business applications.
Deliver first-level support via in-person, phone, chat, email, and remote desktop methods.
Create documentation and track incidents using the University's incident management system.
Mentor student technicians by assisting with training and managing their daily tasks.
Required qualifications include a valid driver's license, high school diploma or equivalent, two years of combined relevant education/work experience, strong technical aptitude, and troubleshooting skills for Windows, Mac, and iOS operating systems.
Preferred qualifications include ITIL Foundation and HDI Desktop Support Technician certifications, customer service experience, and prior higher education technology support experience.
Salary rate is $24.33 per hour.
Work hours are Monday through Friday, 8:00am to 4:30pm.
Must be able to lift up to 40 lbs., and perform physical tasks such as squatting and crawling to access work areas.