IT Support Associate

🇺🇸 Athens, OH 🕑 Full-Time 💰 $17 - $26 per Hour 💻 Information Technology 🗓️ June 10th, 2026

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Edtech.com's Summary

Ohio University is hiring an IT Support Associate. This role involves providing first-level technical computing support, troubleshooting hardware and software issues, maintaining multimedia and computer lab equipment, and assisting with software licensing compliance. The position also includes training faculty and staff on multimedia equipment and supporting IT infrastructure and project testing activities.

Highlights

Provide first-level technical support for computer software, hardware, and operating systems.
Train faculty and staff on multimedia equipment use.
Troubleshoot and resolve operational and technical issues following standard procedures.
Set up, maintain, upgrade, and repair multimedia equipment and computer labs.
Perform diagnostics, install operating systems and generic device drivers.
Assemble and test computers and peripheral equipment, including interface cards and disk drivers.
Draft end-user documentation and monitor software licensing compliance.
Assist in infrastructure configuration and test plan development/execution.
Minimum qualifications: High school diploma or GED plus 2 years technology support experience or equivalent combination of education and experience.
Pay rate: $16.84–$26.11 per hour with comprehensive benefits including medical, dental, vision, paid holidays, tuition benefits, and retirement plan contributions.