IT Support Specialist

🇺🇸 Athens, OH

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 11th, 2025

VMWare

Edtech.com's Summary

Ohio University is hiring an IT Support Specialist. This role delivers mid-level technical computing support, troubleshoots complex problems beyond first-tier support, advises on technology purchases, manages software and hardware solutions, and performs system upgrades and audits to maintain IT environment integrity.

Highlights

Provide mid-level technical computing support and problem-solving assistance to customers and coworkers.
Advise and consult on equipment and software purchases for the department.
Identify, research, and resolve complex IT issues and troubleshoot problems unresolved by first-tier support.
Install, configure, and maintain operating systems, workstations, servers, including VMware and web servers.
Plan, schedule, test, and coordinate complex software and system upgrades.
Conduct hardware and software audits ensuring compliance with university policies and standards.
Require comprehensive IT knowledge with an Associate’s degree and minimum 2 years of technology support experience or equivalent.
Preferred candidates have experience in large/federated environments, strong communication skills, and familiarity with IT risk and security practices.
Benefits include medical, vision, dental, life insurance, paid holidays, sick leave, vacation, educational benefits, and a retirement plan with up to 14% employer contribution.
Position reports to the Information and Technology Office and supports internal university clients on the Athens campus.