Edtech.com's Summary

Virginia Tech is hiring an IT Support Specialist for the College of Architecture, Arts, and Design. The specialist will provide technical support to end users, including installing, configuring, updating, and maintaining macOS, Windows, and Linux computers, as well as assisting with software and peripherals. The role involves collaborating with the IT team to resolve service calls and provide customer service.

Highlights

Provide comprehensive technical support to users within the College of Architecture, Arts, and Design.
Install, configure, update, and maintain macOS, Windows, and Linux computers.
Support software installations and peripherals.
Collaborate with the AAD IT support team to handle service calls.
Experience required with Windows, Mac, and Linux operating systems.
Preferred experience includes backup systems (OneDrive, Google Drive, Time Machine), endpoint management frameworks (HCL BigFix, JAMF, Microsoft Intune), ticketing systems (ServiceNow), and Active Directory/Group Policy environments.
Additional experience with 3D printing technology and VR/AR headsets in a learning environment is a plus.
Salary range is $45,000 - $50,000 per year.
Position is regular, non-exempt, and eligible for overtime at 40 hours per week.
Requires criminal conviction check and excellent interpersonal and technical communication skills.

IT Support Specialist Full Description

Job Description

The College of Architecture, Arts, and Design is seeking an additional member of their IT team. The IT Support Specialist, reporting to the AAD Director of IT, will provide comprehensive technical support to end users within the College of Architecture, Arts, and Design. This role involves installing, configuring, updating, and maintaining macOS, Windows, and some Linux computers, as well as supporting software installations and peripherals. The technician will collaborate with the AAD IT support team to address service calls and provide professional customer service.

This position will be eligible for a hybrid work arrangement of up to one day of remote work every week following a fully onsite onboarding period (estimated to be 180 days) to support successful training and transition.

Required Qualifications

• Experience with Windows, Mac, and Linux operating systems.
• Experience installing, operating, and troubleshooting computer hardware and software.
• Ability to interface with end users over the telephone, via email, or in person.
• Good interpersonal, customer support, verbal, and technical writing skills tailored to the intended audience.

Preferred Qualifications

• Experience with backup systems like OneDrive, Google Drive, Time Machine, etc.
• Knowledge of endpoint management frameworks including HCL BigFix, JAMF, or Microsoft Intune.
• Experience with ticketing systems such as ServiceNow.
• Experience working with computers in an Active Directory/Group Policy environment.
• Experience in an IT support or help desk environment or related role.
• Experience with 3D printing technology
• Experience with VR and AR headsets in a learning environment

Pay Band

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Salary range is $45,000 - $50,000 per year

Hours per week

40 hours per week

Review Date

June 30, 2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Erin Kowtko at erink23@vt.edu during regular business hours at least 10 business days prior to the event.

Original Job Description