IT Support Technician

🇺🇸 Great Falls, MT

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ May 5th, 2025

Canvas

Edtech.com's Summary

Touro University New York is hiring an IT Support Technician. The role involves providing general customer support including technical assistance for faculty, students, and staff at the Touro College of Osteopathic Medicine. Responsibilities include responding to service tickets, troubleshooting desktop computers, managing the Print Server, AV systems, and resolving network and software issues.

Highlights

Provides technical assistance for faculty, students, and staff.
Responds to service tickets and performs troubleshooting.
Monitors Print Server and manages printing software.
Requires knowledge of Windows Workstations, Mac OSX, and Microsoft Office Suite.
Assists with Zoom, Canvas/Yuja, and other technology support.
Bachelor's Degree or equivalent industry experience required.
Requires 2-4 years of IT experience.
Basic understanding of Audio-Visual equipment is essential.

IT Support Technician Full Description

Overview:

Responsible for general customer support for students, faculty and staff of the Touro College of Osteopathic Medicine (350+ users). Responsibilities:

Responsible for general customer support, to include, but not limited to, as much of the following as possible:

Provides technical assistance for faculty, students and staff
Respond to service tickets
Performs troubleshooting of desktop computers and peripherals
Monitors Print Server and printing management software
Assist with the operation of E-Mail listserv for faculty, staff, and student body
Assist with network (wired and wireless) related issues
Printer maintenance
Setup andmaintain AV systems of OSCE rooms
Assists students and instructors with Canvas/Yuja issues
Troubleshoot Zoom issues
Other duties as required by the IT Director

Qualifications:
Education/ Experience

Bachelor's Degree or equivalent industry experience.
At least 2-4 years IT experience.

Knowledge/ Skills/ Abilities

Team player with the ability to work independently when necessary
Excellent communication, time management, and organizational skills
Ability and strong desire to learn new technology
Great communication skills while dealing with customers
Knowledge of Windows Workstations and Mac OSX.
Knowledge of Microsoft Office Suite including Word, Excel, Power Point, & Outlook
Basic understanding of Audio-Visual equipment
Internet research
Must be able to work collaboratively and effectively with colleagues in a team environment.

Original Job Description

Overview:

Responsible for general customer support for students, faculty and staff of the Touro College of Osteopathic Medicine (350+ users). Responsibilities:

Responsible for general customer support, to include, but not limited to, as much of the following as possible:

Provides technical assistance for faculty, students and staff
Respond to service tickets
Performs troubleshooting of desktop computers and peripherals
Monitors Print Server and printing management software
Assist with the operation of E-Mail listserv for faculty, staff, and student body
Assist with network (wired and wireless) related issues
Printer maintenance
Setup andmaintain AV systems of OSCE rooms
Assists students and instructors with Canvas/Yuja issues
Troubleshoot Zoom issues
Other duties as required by the IT Director

Qualifications:
Education/ Experience

Bachelor's Degree or equivalent industry experience.
At least 2-4 years IT experience.

Knowledge/ Skills/ Abilities

Team player with the ability to work independently when necessary
Excellent communication, time management, and organizational skills
Ability and strong desire to learn new technology
Great communication skills while dealing with customers
Knowledge of Windows Workstations and Mac OSX.
Knowledge of Microsoft Office Suite including Word, Excel, Power Point, & Outlook
Basic understanding of Audio-Visual equipment
Internet research
Must be able to work collaboratively and effectively with colleagues in a team environment.