University of South Carolina
IT Support Technician
Edtech.com's Summary
University of South Carolina is hiring an IT Support Technician. This role coordinates technical support services for the Athletics Department, resolving IT issues promptly, enhancing user satisfaction, and minimizing downtime to ensure reliable IT service delivery.
Highlights
- Provide first line desktop and hardware support, including software installation, upgrades, and troubleshooting.
- Collaborate with the Director of IT Support to improve support efficiency and implement best practices.
- Serve as main contact for customer concerns, communicate with Athletics departments, and deliver user training and documentation.
- Maintain inventory records, manage printer consumables, assist in IT projects, and provide support at sporting events.
- Require job-related accreditation from a technical school or skilled trades program plus 2+ years of related experience or equivalent combination of certification, training, education, and/or experience.
- Preferred candidates hold a Bachelor’s degree in IT systems or related field with one year of experience, or a high school diploma and five years of experience.
- Strong verbal and written communication skills related to IT support and knowledge of information systems and security trends.
- Full-time position with a standard schedule of 8:30 am – 5:00 pm, with some evenings, weekends, and holidays as needed.
- Salary range approximately $48,726 to $70,653 annually, commensurate with qualifications.
- Member of the Athletics Department, supporting a range of IT equipment including desktops, laptops, tablets, phones, printers, kiosks, points-of-sale, and A/V equipment.
IT Support Technician Full Description
IT Support Technician Bookmark this Posting Print Preview | Apply for this Job
Please see Special Instructions for more details.
Click here to learn more about why you should work at USC.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by 5/22/2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Click here to learn more about why you should work at USC.
Posting Details
Supplemental Questions
Posting Summary
| Logo | |
|---|---|
| Posting Number | STA00215PO26 |
| Job Family | Information Technology |
| Job Function | Help Desk |
| USC Market Title | IT Help Desk Technician |
| Link to USC Market Title | https://uscjobs.sc.edu/titles/133232 |
| Job Level | T2 - Technical Support |
| Business Title (Internal Title) | IT Support Technician |
| Campus | Columbia |
| Work County | Richland |
| College/Division | Athletics |
| Department | ATH Department of Athletics |
| State Pay Range | T03 |
| USC Market Range | MRE - $48,726 $59,689 $70,653 |
| Anticipated Hiring Range | Salary commensurate with qualifications. |
| Location of Vacancy | |
| Part/Full Time | Full Time |
| Hours per Week | 37.5 |
| Work Schedule |
|
| Basis | 12 months |
| Job Search Category | Information Technology |
About USC
| About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. |
|---|---|
| Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. |
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
| Advertised Job Summary |
|
|---|---|
| Job Related Minimum Required Education and Experience | Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. |
| Required Certification, Licensure/Other Credentials | |
| Preferred Qualifications |
|
| Knowledge/Skills/Abilities |
|
Job Duties
| Job Duty | Serve as first line of support for desktop support related issues. Manage, configure and install software for users’ desktops and laptops, installation and rollout of new software packages, upgrades and new desktop hardware. Re-image desktop and laptop computers. Perform hardware and software troubleshooting, diagnostics, repair, testing and upgrades. Includes endpoints such as tablets, phones, printers, laptops, desktops, kiosks, points-of-sale, and A/V equipment. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 30 |
| Job Duty | Identify opportunities for improving IT support efficiency and effectiveness. Works with Director of IT Support to develop and implement best practices, support procedures, and service guidelines. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 20 |
| Job Duty | Serve as a point of contact for customer concerns, reporting trends and concerns to upper management. Communicate with other departments within Athletics to understand support needs and ensure alignment. Serve as point of contact for customer concerns, reporting trends and concerns to upper management. Communicate with other departments within Athletics to understand support needs and ensure alignment. Train users in proper utilization of hardware and software, write training documentation as needed. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 25 |
| Job Duty | Maintain detailed inventory records of equipment and annual replacement plans. Maintains department’s printer consumables inventory. Assists upper management in the execution of IT projects. Perform IT support at various sporting event or athletics events as needed. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 20 |
| Job Duty | Other duties as assigned. |
|---|---|
| Essential Function | Yes |
| Percentage of Time | 5 |
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
| Safety Sensitive or Security Sensitive | No |
|---|---|
| Hazardous weather category | Non-Essential |
Posting Detail Information
| Number of Vacancies | 1 |
|---|---|
| Desired Start Date | |
| Job Open Date | 04/07/2026 |
| Job Close Date | 05/22/2026 |
| Open Until Filled | No |
| Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by 5/22/2026. The University of South Carolina offers a valuable benefits package including but not limited to:
Click here to learn more about why you should work at USC. |
| Quicklink for Posting | https://uscjobs.sc.edu/postings/204480 |
| EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations. |
Required fields are indicated with an asterisk (*).
- *
Do you have at least a job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Required Documents
- Resume
- List of References and Contact Information
Optional Documents
- Cover Letter
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