Touro University
IT Support Technician 2 - LI Campus
Edtech.com's Summary
- Provides technical support for computer hardware, software, networking, and AV systems.
- Supports setup, maintenance, and troubleshooting of AV equipment in classrooms and event spaces.
- Utilizes ServiceNow for logging and tracking support requests.
- Maintains inventory for computer lab and classroom technology equipment.
- Assists with user training on various technology platforms and software.
- Manages access control systems and the LI Campus Zoom phone system.
- Supports exam periods with technical assistance and exam software support.
- Requires Bachelor's degree in IT, Computer Science, or two years of related experience.
- Proficiency with Microsoft Office Suite and strong troubleshooting, customer service, and communication skills.
- Salary range: $45,600 to $57,000 per year.
IT Support Technician 2 - LI Campus Full Description
Overview:
IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities:
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
- Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.Â
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms.Â
- Supports administrative technology needs, including the creation of forms and workflows in systems such as Qualtrics and DocuSign.Â
- Manages the maintenance of access control and identification systems, including Genea access control and user ID cards.Â
- Manages the LI Campus Zoom phone system for Adds, Removes and changes.Â
- Manages high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams.Â
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards.
- Prepares and submits monthly status reports as required.Â
- Performs IITS projects and other duties as assigned by supervisor.Â
Qualifications:
Education/Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
- Strong customer service orientation and communication skills with the ability to support non-technical users.
- Strong troubleshooting and problem-solving skills
- Ability to prioritize tasks and collaborate effectively across teams.
Travel
- Travel to other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary: USD $57,000.00/Yr.
Minimum Salary: USD $45,600.00/Yr.
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