Touro University
IT Support Technician–LI Campus
Edtech.com's Summary
- Provide technical support for hardware, software, networking, AV, and classroom technology to students, faculty, and staff
- Maintain and troubleshoot AV equipment and support event recording and conferencing systems
- Use ServiceNow to log and track customer requests and incidents
- Maintain inventory for computer lab hardware, software, and related supplies
- Assist with user training and support during high-stakes exams using ExamSoft and LockDown Browser
- Participate in IITS projects alongside network, security, server, and AV teams
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and instructional computer applications
- Requires Associate's or Bachelor's degree in IT, Computer Science, or related field, or equivalent experience
- Certification in audio-visual technology or related field required
- Maximum salary of $51,000 per year; travel to other Touro NY campuses as needed
IT Support Technician–LI Campus Full Description
Overview:
IITS Support Technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities:
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
- Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
- Participates in the maintenance of access control and identification systems, including Genea access control and user ID cards
- Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards
- Prepares and submits monthly status reports as required
- Performs IITS projects and other duties as assigned by the supervisor
Qualifications:
Education/Experience
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
- Certiï¬cation in audio-visual technology or related ï¬eld.
Travel
- Travel to Other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary: USD $51,000.00/Yr.
Minimum Salary: USD $40,800.00/Yr.
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