Art of Problem Solving
IT Support Technician
🇺🇸 Hybrid - San Diego, CA
🕑 Full-Time
💰 $50K - $60K
💻 Information Technology
🗓️ September 18th, 2025
Edtech.com's Summary
- Serve as first point of contact for technical assistance via ticketing system and Slack, providing in-person and remote support.
- Set up and maintain employee workstations including laptops, AV equipment, printers, and peripherals.
- Manage device accounts and permissions, conduct IT onboarding, and ensure proper offboarding procedures.
- Maintain IT equipment inventory, perform preventative maintenance, and handle equipment disposal.
- May travel occasionally to support remote campuses.
- Preferred experience includes IT coursework or certification, proficiency with Mac and/or PC, G-Suite, Slack, JumpCloud, and Zoom.
- Strong problem-solving skills and customer service communication required.
- Full-time position based at headquarters in San Diego, CA, with a salary range of $50k-$60k plus 4% year-end bonus.
- Offers medical, dental, vision benefits, 401K with company match, PTO, flexible scheduling, and a $1000 referral bonus.
- Employment contingent on background check and requires legal authorization to work in the U.S. without sponsorship.
IT Support Technician Full Description
As the IT Support Technician you will play a key role in delivering technical support to employees and ensuring they have the devices, accounts, and permissions they need for their roles. The IT Support Technician is an integral part of our IT team, serving as the first point of contact for technical assistance and maintaining our technology infrastructure across multiple locations.
The IT Support Technician will:
- Serve as the first point of contact for employees seeking technical assistance via ticketing system, as well as via Slack.. This includes triaging requests and determining when escalation is necessary, as well as providing in-person and remote technical support
- Set up employee workstations with power, data, monitors, docking stations, keyboards, and mice
- Set up, troubleshoot, and maintain technology and hardware such as laptops, AV equipment, and printers at our AoPS Academy campuses and at our HQ
- Set up devices, accounts, and permissions for new and transitioning employees. Conduct IT onboarding sessions for new employees
- Ensure that equipment is returned and accounts & permissions are removed in a timely manner for terminating employees
- Maintain IT equipment inventory, ensuring equipment functionality and safe disposal of outdated hardware, and communicating when stock is low
- Perform preventative maintenance and software updates on company devices
- Complete other tasks and responsibilities, as assigned
- May travel to build or support remote campuses
The ideal candidate has:
- Some IT experience and/or completion of IT coursework or certification preferred
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills, especially as relates to customer service
- Strong team player
- Familiarity with computer systems and hardware
- Proficiency with Mac and/or PC operating systems
- Familiarity with and experience using basic hand tools
- Eagerness to learn new technologies and a genuine interest in advancing within IT
- Experience with G-Suite, Slack, JumpCloud and Zoom preferred
- Comfortable with occasional travel to support our campuses
Why Join AoPS:
This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 50k-60k with a 4% year-end bonus. Here are some things you can look forward to:
- Impact: Be an integral part of ensuring our team has the technology support they need to deliver exceptional educational experiences
- Flexibility: Casual work environment with a hybrid work week and flexible scheduling
- Benefits: Multiple options for Medical, Dental and Vision plans
- Future Planning: 401K with company match
- Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
- Ease of Transition: Relocation bonus (if currently located outside of San Diego)
Background Check:
Please note that employment is contingent on the successful completion of a background check.
Work Authorization:
Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.
About AoPS:
Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.
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