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Touro University
IT Support Technician
Edtech.com's Summary
Touro University New York is hiring an IT Support Technician to provide technical support for instructional technologies, computer labs, and classrooms both on-site and remotely. The role involves maintaining and troubleshooting AV equipment, assisting users with technology in various settings, and participating in university-wide IT projects.
Highlights
- Support students, faculty, and staff with hardware, software, networking, classroom technology, and AV systems.
- Maintain, operate, and troubleshoot AV equipment in classrooms, meeting rooms, and event spaces.
- Prepare and manage audio, video, presentations, and conferencing systems.
- Utilize ServiceNow for incident tracking and support logging.
- Maintain inventory for computer labs, AV equipment, and related software.
- Participate in IT projects in coordination with network, security, server, and AV teams.
- Provide user training on labs, classroom technology, productivity software, and AV systems.
- Support examination periods including technical assistance with ExamSoft and LockDown Browser.
- Required qualifications include an Associate's or Bachelor's degree in IT, Computer Science, or equivalent experience and certification in audiovisual technology.
- Proficiency with Microsoft Office Suite and ability to travel to other university campuses as needed.
- Salary range: $34,198 to $42,749 per year.
IT Support Technician Full Description
Overview:
IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities:
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
- Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
- Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards
- Prepares and submits monthly status reports as required
- Performs IITS projects and other duties as assigned by the supervisor
Qualifications:
Education/Experience
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
- Certiï¬cation in audio-visual technology or related ï¬eld.
Travel
- Travel to Other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary: USD $42,749.00/Yr.
Minimum Salary: USD $34,198.00/Yr.
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