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Touro University

IT Support Technician

🇺🇸 Flushing, NY

🕑 Part-Time

💰 $17 - $21 per Hour

💻 Information Technology

🗓️ December 19th, 2025

Edtech.com's Summary

Touro University New York is hiring an IT Support Technician to provide on-premises and remote support for instructional technologies, computer labs, libraries, classrooms, and offices. The role involves assisting faculty, staff, and students with hardware, software, and network issues, maintaining equipment and inventory, and supporting local library staff.

Highlights
  • Supports faculty and staff with computer hardware, software, and networking issues via trouble tickets
  • Collaborates on local and global IT projects with various technical teams
  • Trains faculty on computer lab use and productivity software
  • Assists students and instructors during hybrid classes and open lab hours
  • Maintains inventory of hardware, software, and supplies for computer labs
  • Sets lab availability schedules and enforces lab policies and procedures
  • Prepares monthly status reports and handles special projects as assigned
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and common instructional applications
  • Requires a bachelor’s degree or progress towards one
  • Salary range: $17.00 to $20.60 per hour for part-time work

IT Support Technician Full Description

Overview:

IT Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities:

  • Provides the faculty and staff support for computer hardware, software, and networking, in response to trouble tickets
  • Participates in local and global IITS projects in coordination with Network, Network Security, Telecom, Server, and other teams
  • Helps train faculty on use of computer labs and in use of productivity software
  • Assists students and instructors with the use of hardware, software, programming, and network during hybrid classes and during open lab hours
  • Maintains inventory listings of computer lab hardware, software, and supplies
  • Posts times of lab availability and class schedule
  • Maintains a professional environment, establish, and enforce lab and computing policies and procedures
  • Prepares and submits monthly status reports
  • Provides technology support to local library staff
  • Maintains classroom and computer lab audio-visual equipment
  • Special Projects as assigned
  • All other duties as requested by supervisor

Qualifications:

Education/Experience

  • Bachelor's degree or making progress in bachelor's degree program.

Knowledge/Skills/Abilities

  • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
  • Strong customer service, communication, and organizational skills.
  • Must be able to multi-task and prioritize work.

Travel

  • Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed.

Working Conditions

  • Extensive use of computers
  • Extensive time sitting and standing.
  • Able to lift to 10 lbs.

Maximum Salary: USD $20.60/Hr.

Minimum Salary: USD $17.00/Hr.