Touro University
IT Support Technician
🇺🇸 Hybrid - Brooklyn, NY
🕑 Part-Time
💰 $17 - $21 per Hour
💻 Information Technology
🗓️ August 14th, 2025
- Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Provides Level 1 instructors with use of hardware, software
- Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Assists Level 2 support technicians in providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
Qualifications:
Education/Experience
- Bachelor's degree or making progress in bachelor's degree program.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.
- Strong customer service, communication and organizational skills.
- Must be able to multi-task and prioritize work.
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
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