IT Services Manager

IT Services Manager

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Please see Special Instructions for more details.

Posting Number  | S309
Classification Title  | Manager 190
Working Title  | IT Services Manager
Department  | Technology Support/IT Helpdesk
Home Campus  |  Bloomsburg
City  | Bloomsburg
State  | Pennsylvania
Zip Code  | 17815
Bargaining Unit  | Non-represented
Work Location  | Home Campus
Position Type  | Management
Temporary/ Permanent  | Permanent
Full-time/ Part-time  | Full-Time
If Part-time, specify percentage (Examples: 0.75; 0.50; 0.25)  |
Benefits  | The Pennsylvania State System of Higher Education provides a comprehensive package of employer benefits to eligible employees and their enrolled dependent(s), which include*:

Medical and prescription drug benefits. Generous retirement plans, two options: Alternative Retirement Plan (ARP) State Employees’ Retirement System (SERS)  Tuition benefits for employees and dependents. Paid time off. Employer-paid dental and vision benefits. Employer-paid life insurance. Voluntary insurances and additional retirement programs.*Specific benefits may vary based upon university, employee group and/or collective bargaining unit.

Visit: http://www.passhe.edu/inside/HR/syshr/healthcare/Pages/Summary-of-Benefits.aspx for additional information regarding benefits.
To be eligible for most benefits, you must be a permanent, full-time employee (including temporary, full-time faculty with at least an academic year contract) or a permanent, part-time employee (including temporary, part-time faculty with at least an academic year contract) who is scheduled to work every pay period for at least 50% of full-time hours.
Start Time  | 0800
End Time  | 1630
Hours Per Week  | 37.5 hours per week
Days Worked (Check all that apply)  | Mon, Tues, Wed, Thurs, Fri
Salary  | Commensurate with Experience
Anticipated Start Date  | 8/25/2025
Anticipated End Date  | N/A

 Position Summary Information 

Position Purpose  | The home campus for this position is flexible to include Bloomsburg, Lock Haven or Mansfield.

The IT Services Manager is responsible for leading and participating in the planning, development, deployment, operation and maintenance of resources related to the the user helpdesk and desktop support technologies. Resources include the desktop, laboratory computers, fixed/mobile presentation systems, and distribution equipment or facilities and parts inventories for all the above technologies. The position is also responsible for developing and implementing relevant educational outreach programs in support of faculty, staff and students and is expected to develop the necessary expertise to provide support services for emerging technologies or applications as necessary. The IT Services Manager directs a team of professional staff on all three campuses, and is also expected to perform hands-on, operational duties as well.

Description of Duties  | 1. Manage and coordinate campus desktop support technology and campus helpdesk support services practices and projects. Lead and participate in the planning, development, deployment, operation and maintenance of resources related to desktop / helpdesk and supported activities. Develop course of action related to short-term and long-term enhancement and lifecycle replacement of helpdesk technology and processes based on educational initiatives and university goals. Participate in and implement new support technology and desktop technology plans. Develop RFPs for proposed hardware and software acquisitions when required. Create or maintain appropriate inventory systems for desktop equipment and facilities. Coordinate and supervise desktop and user support for faculty and staff users. Develop and implement relevant educational outreach programs in support of faculty, staff and students. Supervise and maintain an efficient and reliable desktop experience and user help desk experience. Identify existing or emerging technology related to educational needs in consultation with users and proactively develop or acquire instructional materials, experiences or services that meet these needs.
2. Manage the staff, activities and resources of five helpdesk support technicians and nine desktop technical support technicians in Technology Support Services.
Create a supportive, respectful and customer centric work environment that encourages open and constructive interactions and communication among colleagues and end users.
Supervise immediate subordinates.
Determine and direct employee staffing or assignments based upon project requirements.
Develop unit and individual staff goals and objectives related to existing state system or institutional priorities. Evaluate and review employee performance. Recommend employee upgrades or disciplining when appropriate. Initiate appropriate TSS staff training plans to meet institutional, user or unit needs.
3. Administrative Responsibilities
Work closely with faculty and administrators to develop future directions of technology support services based on university goals. Assist in the development of annual and long-term budgets. Assist in the development of long-term technology plan for the university. Recommend technology standards and procedures to upper management and direct the implementation of approved standards and procedures. Maintain expertise of the most current technology through professional organizations, conferences, classes or vendor-sponsored seminars.
Decision Making  | Responsible for the Multi campus – University wide technology support services program and all the day to day operational decisions required. Examples would be technology selection for the office / computer lab technology, helpdesk IT services management platforms, helpdesk and desktop project management choices, and prioritization of troubleshooting requests.
Fiscal Responsibility  | Contributes and advises the Executive Director on the Technology Support Services budget and appropriate desktop / helpdesk and support technology on the tech fee budget preparations.
Supervisory Responsibility  | 4 – Information Technology Technician 5 – Information Technology Generalist 1 5 – Information Technology Generalist 2

Minimum Requirements Profile  | Bachelor’s degree in Computer Science, Technology support services, or related technology field;
AND
five (5) years’ experience with complex Information Technology systems.

Preferred Qualifications  |
Applicant Rating Criteria  |
Knowledge, Skills & Abilities  | · Excellent communication skills for dealing with faculty and colleagues.· Excellent organizational, analytical, problem solving and decision-making skills.· Ability to work proactively in supporting the educational and administrative missions of the department or university.· Customer service orientation and skills.· Ability to manage time wisely while supporting multiple concurrent projects.· Supervisory skills to coordinate staff.· Administrative skills to assist in hiring, managing, training and evaluating staff.· Knowledge of developments and practices in information technology and methodologies in systems analysis and development.· Knowledge of information technology and systems analysis principles and techniques.· Knowledge of administrative principles and practices applicable to information technology development and support.· Knowledge of the concepts, characteristics, and capabilities of information technology.· Knowledge of the component parts of servers & desktop PC’s and their associated functionality.· Knowledge of the basic concepts of networking both Ethernet and Wireless.· Knowledge of the process of configuring servers & desktop PC’s and peripheral hardware.· Knowledge of the process of installing and configuring software on server & desktop PC’s and peripheral hardware.· Knowledge of system fundamentals, memory management, anti-virus software, and troubleshooting techniques.· Knowledge of desktop computer operating systems.· Knowledge of network operating systems including Microsoft Active Directory.· Knowledge of industry standard software application programs such as word processing, spreadsheet, e mail, and database, and their use and functionality.· Understanding of computer programming techniques.· Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting.· Skill in the use of inductive and deductive reasoning.· Ability to analyze and translate management and academic process objectives and procedures into information technology solutions to meet user and academic requirements.· Ability to conduct presentations and information technology training.· Ability to install and configure servers & PC’s and peripheral hardware.· Ability to install and configure software on servers & PC’s.· Ability to read, comprehend and interpret technical manuals and procedures.· Ability to grasp and learn new concepts in the information technology and technology support services fields.· Ability to conduct research in order to discover answers to problems that have not been previously documented.· Ability to communicate effectively, orally and in writing.· Ability to establish and maintain effective working relationships with the user community.

Essential Functions  | 1. Ability to lift/carry/move equipment and components weighing up to 40 pounds.2. Ability to work overhead with objects weighing up to 20 pounds3. Ability to communicate technical solutions in an easily understood manner.4. Ability to develop and present solutions to complex technology problems.5. Frequent lifting of objects weighing less than 5 pounds.6. Reaching for objects at, above and below shoulder7. Occasionally twisting at waist, and stretching to reach objects8. Motor skills necessary to use hand tools and related instruments9. Ability to read and interpret technical instructions, diagrams and blueprints.10. Sensory skills, i.e. visual, hearing, and speaking11. Keyboard skills12. Ability to research and interpret technical product data and make sound recommendations regarding purchase.

 Posting Detail Information 

Open Date mm-dd-yyyy  | 08/13/2025
Close Date mm-dd-yyyy  |
Open Until Filled  | Yes
Special Instructions to Applicants  |  The home campus for this position is flexible to include Bloomsburg, Lock Haven or Mansfield.

For full consideration, applications must be received by August 27, 2025. Finalists for this position must communicate well and successfully complete an interview process. Completing this search is contingent upon available funding.

Background Clearances  | Offers of employment are conditional, pending successful completion of the background clearances mandated by Act 153 of 2014 and Board of Governors Policy 2014-01-A: Protection of Minors. In order to qualify for a provisional appointment, the Applicant Acknowledgement Consent Form, Provisional Hire Form, Pennsylvania State Police and Justifacts portion of the clearance process must be successfully completed prior to your start date. The remaining PA Child Abuse History Clearance and FBI Clearance must be successfully completed and returned as soon as possible within the first 90 days of employment.

Diversity Statement  | At Commonwealth University we recognize our responsibility to continuously support a living, learning, and working environment that values the diverse contributions from all members of our campus community. Our commitment to diversity, equity and inclusion enriches our campus community and is instrumental to our institutional success. Commonwealth University strives to cultivate a campus climate that allows all members to embrace diversity, equity and inclusion as we achieve success both in and out of the classroom, in our work responsibilities, and in our professional lives beyond Commonwealth University. We uphold our commitment to DEI by:
• Actively supporting and promoting the intellectual and personal growth of our students, inside and outside of the classroom.
• Providing workshops, trainings, programs designed to broaden the knowledge and understanding of diversity, equity and inclusion within our campus community.
• Ensuring that all learning and living environments throughout our campus are welcoming and capable of serving all individuals.

Title IX/Clery  | The University prohibits any form of discrimination or harassment on the basis of sex, race, color, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, pregnancy, marital or family status, medical condition, genetic information, veteran status, or disability in any decision regarding admissions, employment, or participation in a University program or activity in accordance with the letter and spirit of federal, state, and local non-discrimination and equal opportunity laws, such as Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Age Discrimination in Employment Act, the Americans with Disabilities Act and ADA Amendments Act, the Equal Pay Act, and the Pennsylvania Human Relations Act.
The University also complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act, as amended by the Violence Against Women Act (VAWA). Title IX prohibits retaliation for asserting or otherwise participating in claims of sex discrimination. VAWA imposes additional duties on universities and colleges to investigate and respond to reports of sexual assault, stalking, and dating or domestic violence, and to publish policies and procedures related to the way these reports are handled. The University has designated the Title IX Coordinator (Jennifer Raup, Elwell Hall, ORL, 570-389-4808, jraup@commonwealthu.edu or titleixcoord@commonwealthu.edu), to coordinate the University’s compliance with Title IX and VAWA and to respond to reports of violations. The University has directed the Police Department to coordinate the University’s compliance with the VAWA-related Clery reporting requirements. For information on the University’s crime statistics, which is available in a publication called “Annual Security Report”, please contact Commonwealth University – Bloomsburg Police at 570-389-2211, Commonwealth University – Mansfield Police at 570-662-4900, or Commonwealth University – Lock Haven Police at 570-484-2278 or by accessing the following website: https://www.commonwealthu.edu/offices-directory/university-police/annual-security-report. Additionally, inquiries concerning Title IX and its implementing regulation can be made to the U.S. Department of Education, Office of Civil Rights, Region III, The Wanamaker Building, 100 Penn Square East – Suite 505, Philadelphia, PA 19107; Phone: (215) 656-6010; Fax: (215) 656-6020.
About Commonwealth University of PA  | The Power of Three Bloomsburg, Lock Haven and Mansfield universities have joined forces to boldly transform higher education in our region and beyond. While we are uniting as Commonwealth University of Pennsylvania, you can expect a college experience that is anything but common.

We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.

We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.

We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.
Quick Link  | https://commonwealthu.peopleadmin.com/postings/4461

Applicant Documents

Posting Specific Questions

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Contact Us If you have questions, please contact The Office of Human Resources at (570) 389-4415 or email