Edtech.com's Summary

Virginia Tech is hiring a part-time IT Support Technician to support the daily IT needs of departments within the Virginia Tech Transportation Institute. The role includes providing hands-on technical support for hardware and software, training users on IT systems, collaborating with IT staff on policies and incident responses, and solving complex technology problems.

Highlights

Support day-to-day onsite IT needs for 500+ computers, servers, and users at VTTI
Assist diverse users including developers, analysts, researchers, and administrative staff
Perform software installation, device provisioning, troubleshooting, and user training
Collaborate with IT Service Manager and system administrators on policies and security incidents
Required skills: Windows OS, Active Directory, Microsoft 365, hardware troubleshooting, and user support experience
Preferred experience includes scripting, inventory software, video conferencing systems, ticketing systems (Jira, Service Now), Microsoft Endpoint Configuration Manager, networking concepts, and multiple OS familiarity (iOS, Android, MacOS, Linux)
Starting pay rate is $20/hr, commensurate with experience
Part-time position with 20-30 hours per week; non-exempt status eligible for overtime
Must be able to lift and carry up to 40 lbs as part of routine duties
Position requires a criminal conviction check

IT Support Technician Full Description

Job Description

The IT Support Technician role involves supporting the day-to-day onsite information technology needs of designated departments within the Virginia Tech Transportation Institute with approximately 500+ computers, servers, and end users.

This role serves a diverse user base with varying technical skill levels, including developers, analysts, researchers, and administrative staff.

Support includes hands-on assistance with user devices and applications, including tasks such as installing software, provisioning or re-provisioning desktops and laptops, troubleshooting issues, and helping users understand complex technical problems. This work spans a wide range of technologies used across VTTI’s research and administrative environments, including those related to data acquisition systems, instrumented vehicles, and field-deployed sensors.

Training responsibilities include helping users navigate VTTI systems and services such as software deployment tools, communication platforms, research computing environments, and data analysis workflows. The goal is to enable users to work more effectively and independently.

This position will work closely with the IT Service Manager, system administrators, and other IT staff to develop and implement IT policies, respond to incidents involving security, networking, and storage, and help improve the overall quality of IT services.

Because VTTI’s research and IT requirements push the boundaries of technology the candidate will need to find solutions to unique problems that require inventive solutions.

A good candidate will be a creative problem solver, have a passion for helping users with technology, and above all have a strong customer experience focus.

Required Qualifications

• Education, experience, and training in a related field or discipline.
• Strong knowledge of the Windows Operating System, Active Directory, and Microsoft 365.
• Experience providing end-user support, including one-on-one consultation and training.
• Proven ability to work independently, manage multiple projects simultaneously, and take initiative in solving complex IT problems.
• Experience with computer hardware troubleshooting and repair, as well as writing user-facing documentation.
• Ability to lift and carry up to 40 lbs, including computer equipment such as desktops and monitors or TVs, as part of routine support duties.

Preferred Qualifications

• Strong knowledge of, and ability to use, scripts and spreadsheet tools within Windows, Active Directory, and Microsoft 365 environments.
• Experience working with inventory software.
• Working knowledge of hardware and software video conferencing systems.
• Experience with ticketing/work order systems like Jira Service Manager or Service Now.
• Experience with Microsoft Endpoint Configuration Manager, including tools like Microsoft Deployment Toolkit (MDT) and Software Center, as well as remote support tools (e.g., Quick Assist, Remote Desktop), and Microsoft Exchange (on-premises and Exchange Online).
• Experience with networking concepts and devices (i,e., TCP/IP, firewalls, VLAN switching, etc.)
• Working knowledge of iOS and Android.
• Working knowledge of MacOS and Linux, including configuration management systems.
• Experience with SQL compliant databases.
• Familiarity with programming languages or supporting software developers.
• Experience supporting research computing.
• Experience with petabyte scale storage systems.

Pay Band

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Starting rate of $20/hr; commensurate with experience

Hours per week

20-30

Review Date

8/7/2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Natalie Jett at njett@vtti.vt.edu during regular business hours at least 10 business days prior to the event.

Original Job Description