IT Support Technician I

🇺🇸 Fort Collins, Colorado 🕑 Full-Time 💰 $45K - $60K 💻 Information Technology 🗓️ November 9th, 2026

Outlook MacOS Windows

Edtech.com's Summary

Colorado State University is hiring an IT Support Technician I. The role provides first-line technical support to faculty, staff, researchers, and students in the College of Natural Sciences, handling IT incidents and service requests for desktops, classroom technology, software, and printing systems. The technician also maintains the college's loaner equipment and supports computer deployment and onboarding for new employees.

Highlights

Serve as the main contact for IT requests from faculty, staff, researchers, and students by phone, email, ticketing system, remote support, and in person.
Troubleshoot and resolve Tier 1 hardware, software, peripheral, and connectivity problems on Windows and macOS devices, escalating complex issues as appropriate.
Install, configure, and maintain desktop and laptop computers, operating systems, applications, and printers, including preparing equipment and accounts for new employees and student workers.
Support Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Bookings, shared mailboxes, and distribution lists.
Help users with multi-factor authentication, email setup, password problems, and access requests following established procedures.
Document incidents and resolutions in the IT service management system and maintain technology inventory records and knowledge base articles.
Associate degree in Information Technology, Computer Information Systems, or a related field, or an equivalent combination of education and experience.
Working knowledge of Windows and macOS troubleshooting and experience supporting Microsoft 365 applications, with strong customer service and communication skills.
Preferred experience in desktop support or help desk work, Active Directory, Microsoft Entra ID, endpoint management tools, and ticketing systems such as OSTicket or Freshservice.
On-site position in Fort Collins, Colorado with a salary range of $45,000 to $60,000; must be able to lift up to 25 pounds.