IT Systems Administrator I

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 8th, 2025

Python Docker ITSM

Edtech.com's Summary

NC State University is hiring an IT Systems Administrator I for the Wilson College of Textiles. The role involves managing diverse endpoint environments, overseeing critical IT infrastructure including Windows server and containerized web services, providing advanced Tier 3 user support, and driving automation initiatives to enhance IT service efficiency within an academic setting.

Highlights

Manage lifecycle of Windows, macOS, and Linux endpoints using Microsoft Intune, SCCM, and Jamf Pro.
Lead cloud-first migration efforts and ensure operating system compliance per university policies.
Develop and maintain configuration management strategies using Group Policy, Puppet, and related tools.
Design and implement workflow automations with scripting languages (PowerShell, Python, Bash) and integrate API/AI tools like Node-RED and ChatGPT.
Maintain 4-5 VMware-based Windows virtual servers and manage Docker containerized web infrastructure.
Provide Tier 3 technical support and manage service desk operations with Zendesk, including analytics for service improvement.
Requires bachelor’s degree plus 1-2 years relevant experience or equivalent combination.
Proficiency in endpoint management tools, workflow automation, and Tier 3 support is mandatory.
Preferred experience includes university IT environment, Docker, ITSM platforms, and technical documentation.
Employment offers comprehensive benefits including health, retirement, paid time off, and professional development opportunities.