Edtech.com's Summary

Bernstein Shur is hiring an IT Training and Adoption Specialist to design, coordinate, and deliver technology training programs that enhance onboarding and user productivity throughout the firm. The role involves leading technology onboarding, developing training materials, managing the Learning Management System, and collaborating with various departments to assess training needs and promote effective technology adoption.

Highlights

Lead and coordinate technology onboarding and deliver training on Microsoft 365, document management, and legal practice tools.
Develop training content using tools like Camtasia, Snagit, Articulate, and Microsoft Stream, tailored for adult learners.
Administer and evolve the Learning Management System (LMS), creating role-based learning paths and tracking progress.
Collaborate with IT and business stakeholders to define learning objectives and design structured learning solutions.
Analyze training effectiveness metrics and update content based on learner feedback and adoption trends.
Experience required: 3+ years in training program design and delivery, preferably in professional services or legal environments.
Strong technical proficiency with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and familiarity with legal tech platforms like iManage and Elite.
Bachelor’s degree preferred in Instructional Design, Education, Information Systems, Communications, or related fields.
Benefits include medical, dental, vision insurance, 401K match, paid parental leave, PTO starting day one, and free parking.
Physical requirements include frequent computer use, on-site presence several days per week, and occasional travel to satellite offices.

IT Training and Adoption Specialist Full Description

Portland Office, United States · Permanent Full Time

Job description

POSITION SUMMARY
The IT Training and Adoption Specialist designs, coordinates, and delivers high-quality technology training programs that support onboarding, user productivity, and effective technology adoption across the firm. This role leads technology onboarding for new hires, delivers in-person and virtual training sessions, and develops clear, accessible training materials that promote confident and consistent use of core systems, including Microsoft 365, document management, and legal practice tools.

Reporting to the IT Service and Operations Manager, this role is focused exclusively on training and partners across the firm, including IT, administrative departments, practice groups, and leadership, to assess training needs, design learning paths, and drive technology adoption. In addition to training delivery, the IT Training and Adoption Specialist owns the organization and evolution of the Learning Management System (LMS), builds role-based learning paths, gathers requirements from stakeholders, and helps clarify and improve repeatable processes for how training is requested, designed, and delivered. The successful candidate brings strong interpersonal skills, technical aptitude, and instructional design judgment, with the ability to quickly learn new systems and translate them into effective, user-focused learning experiences that align with both user needs and evolving IT strategies while fostering a culture of learning and self-sufficiency.
Job requirements

QUALIFICATIONS

Bachelor’s degree in Instructional Design, Education, Learning & Development, Information Systems, Communications, or a related field preferred.
3+ years of experience designing and delivering training or learning programs in a professional services environment (legal preferred).
Demonstrated experience gathering requirements and collaborating with stakeholders to design structured learning solutions.
Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Familiarity with legal technology platforms such as iManage, Elite, and Citrix-based remote desktops preferred.
Experience administering and developing content for an LMS platform.
Experience designing training content for adult learners using a variety of tools (e.g., Camtasia, Snagit, Articulate, Microsoft Stream, or similar platforms).
Strong technical aptitude and learning agility, with the ability to quickly understand new systems and workflows.
Proven ability to communicate technical concepts clearly and simply to non-technical audiences.
Excellent written, verbal, and interpersonal communication skills.
Highly organized and self-motivated; comfortable working independently and managing multiple priorities.
Experience in a professional services or legal environment preferred.
Certifications such as Microsoft Office Specialist (MOS), MCT, or CompTIA CTT+ a plus.

Physical Requirements/Environment:

Hybrid schedule, expected to be on site, in office 3 days/week
Sit/stand for extended periods of time
Extensive computer work (6-8 hours daily)
Lift/push/pull at least 25 lbs. in the form of boxes or other materials
Interact with others regularly in a collegial manner
Noise and other distractions may be present in the workplace
Extended hours may be necessary
Reliable attendance in the office

Job responsibilities

KEY RESPONSIBILITIES

Training Delivery & Onboarding

Lead and coordinate technology onboarding for all new employees and deliver in-person and virtual training on firm-supported systems, including Microsoft 365, document management, and legal practice tools.
Provide training and support during system implementations, upgrades, and rollouts, and serve as a trusted resource for effective system usage and best practices.
Travel to satellite offices as needed to support training initiatives and perform other related duties as assigned.
Provides scheduled office hours and targeted floor-walking during major rollouts to accelerate adoption and capture feedback for continuous improvement.

Learning Design & Strategy

Partners with IT project leads and business stakeholders to intake requests, define learning objectives, and build rollout training plans (audiences, timeline, deliverables, and communications). Gather and document requirements and translate user and business needs into structured learning paths, curricula, and appropriate training approaches.
Collaborate with other departments to plan and coordinate training related to departmental initiatives and events, providing guidance on delivery approach and learner experience.
Defines and reports on training effectiveness metrics (completion, attendance, learner feedback, and adoption indicators) and adjusts content accordingly.

Learning Management System (LMS) Administration

Own and administer the Learning Management System (LMS), including content organization, role-based learning paths and progress tracking.
Create and maintain clear, accessible training materials including reference guides and recorded content.
Use LMS data, adoption trends, and learner feedback to identify learning gaps and inform updates to content and learning paths.
Stay current on instructional design, learning technology, and training delivery trends.

Job benefits

BENEFITS PACKAGE:

Excellent medical, dental, and vision insurance
Group life and disability insurance
Financial wellness program
401K employer match and profit sharing
23 days PTO starting on day one
Eleven paid holidays
Paid parental leave
Mobile data reimbursement
Free parking

ABOUT BERNSTEIN SHUR
Our 100+ award-winning attorneys and professionals are driven, dominant, and deliver results. The ideal candidate will have a growth mindset, strive to achieve the highest level of professional excellence, and thrive in an atmosphere that’s collaborative, authentic, and respectful. We have exceptionally high standards for everything we do, and we’re looking for high-energy candidates who want to make a big impact. We work together to continually raise the bar and put our clients’ interests first. In 2023, Bernstein Shur was named one of Maine’s Best Places to Work for the twelfth time. It’s a reflection of our values and firm-wide commitment to create a culture that believes in diversity, flexibility, and family-friendly policies. Simply put, we desire to do great work—and have great lives.

Bernstein Shur is an equal opportunity employer.

Original Job Description

Portland Office, United States · Permanent Full Time

Bachelor’s degree in Instructional Design, Education, Learning & Development, Information Systems, Communications, or a related field preferred.
3+ years of experience designing and delivering training or learning programs in a professional services environment (legal preferred).
Demonstrated experience gathering requirements and collaborating with stakeholders to design structured learning solutions.
Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Familiarity with legal technology platforms such as iManage, Elite, and Citrix-based remote desktops preferred.
Experience administering and developing content for an LMS platform.
Experience designing training content for adult learners using a variety of tools (e.g., Camtasia, Snagit, Articulate, Microsoft Stream, or similar platforms).
Strong technical aptitude and learning agility, with the ability to quickly understand new systems and workflows.
Proven ability to communicate technical concepts clearly and simply to non-technical audiences.
Excellent written, verbal, and interpersonal communication skills.
Highly organized and self-motivated; comfortable working independently and managing multiple priorities.
Experience in a professional services or legal environment preferred.
Certifications such as Microsoft Office Specialist (MOS), MCT, or CompTIA CTT+ a plus.

Physical Requirements/Environment:

Hybrid schedule, expected to be on site, in office 3 days/week
Sit/stand for extended periods of time
Extensive computer work (6-8 hours daily)
Lift/push/pull at least 25 lbs. in the form of boxes or other materials
Interact with others regularly in a collegial manner
Noise and other distractions may be present in the workplace
Extended hours may be necessary
Reliable attendance in the office

Job responsibilities

KEY RESPONSIBILITIES

Training Delivery & Onboarding

Lead and coordinate technology onboarding for all new employees and deliver in-person and virtual training on firm-supported systems, including Microsoft 365, document management, and legal practice tools.
Provide training and support during system implementations, upgrades, and rollouts, and serve as a trusted resource for effective system usage and best practices.
Travel to satellite offices as needed to support training initiatives and perform other related duties as assigned.
Provides scheduled office hours and targeted floor-walking during major rollouts to accelerate adoption and capture feedback for continuous improvement.

Learning Design & Strategy

Partners with IT project leads and business stakeholders to intake requests, define learning objectives, and build rollout training plans (audiences, timeline, deliverables, and communications). Gather and document requirements and translate user and business needs into structured learning paths, curricula, and appropriate training approaches.
Collaborate with other departments to plan and coordinate training related to departmental initiatives and events, providing guidance on delivery approach and learner experience.
Defines and reports on training effectiveness metrics (completion, attendance, learner feedback, and adoption indicators) and adjusts content accordingly.

Learning Management System (LMS) Administration

Own and administer the Learning Management System (LMS), including content organization, role-based learning paths and progress tracking.
Create and maintain clear, accessible training materials including reference guides and recorded content.
Use LMS data, adoption trends, and learner feedback to identify learning gaps and inform updates to content and learning paths.
Stay current on instructional design, learning technology, and training delivery trends.

Job benefits

BENEFITS PACKAGE:

Excellent medical, dental, and vision insurance
Group life and disability insurance
Financial wellness program
401K employer match and profit sharing
23 days PTO starting on day one
Eleven paid holidays
Paid parental leave
Mobile data reimbursement
Free parking

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IT Training and Adoption Specialist

Edtech.com's Summary

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