Edtech.com's Summary

Central Health is hiring an IT Training Specialist responsible for delivering technical training and support related to enterprise technology and business applications. This role involves creating training content, conducting new hire and ongoing training sessions, providing technical support, and collaborating with teams to improve user adoption and operational workflows.

Highlights

Create and update technical training materials and curricula for enterprise applications.
Deliver training sessions including new hire orientation and ongoing education both in-person and virtually.
Provide technical support and elevated issue resolution for application users.
Conduct quality assurance testing and observe user workflows to identify improvement opportunities.
Utilize MS Word, Excel, Outlook, and Visio at an intermediate level.
Experience or knowledge in healthcare settings, medical terminology, and FQHC operations.
Minimum education: High School Diploma or equivalent; minimum 1 year in computer-related training or application support.
Required certification: ITIL 4 within 6 months of hire.
Must travel to multiple clinic and office locations within Travis, Bastrop, and Williamson counties.
Strong communication, curriculum design, and customer service skills required.

IT Training Specialist Full Description

IT Training Specialist

Req No. 2025-9770

Company Central Health

Job Locations US-TX-Austin

Type Regular Full-Time

Overview

The IT Training Specialist is responsible for the non-clinical IT training and support of all enterprise team members, as it relates to technology and business applications. The IT Training Specialist will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient user adoption; provide educational support for various applications used in the enterprise. This role will also perform other duties as assigned.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

Essential Functions

Create training content for enterprise consumption
Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
Delivers new hire training for Joint Technology Team Orientation and the IT portion of the Central Health Orientation
Maintains up-to-date expertise on the operation and application of various enterprise applications.
Able to travel between all clinics and offices. These are located throughout Travis, Bastrop, and Williamson counties.
Work collaboratively across teams to create and continuously update technical training materials and classes for various training needs (new user training, refresher training, upgrade training, Tips and Tricks, and frequent asked questions).
Conduct both group and individual training sessions with end users as needed.
Conduct Computer Based Training (CBT) in person and virtually
Provides elevated support for various applications/modules when an issue is escalated to the Applications Team.
Provide technical support via phone, online, and/or in person.
Provides management technical system guidance to improve and streamline operational workflows.
Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign.
Reviews all system notifications and updates, and documents potential changes to workflows.

Knowledge, Skills and Abilities:

Working knowledge (intermediate) of MS Word, Excel, Outlook, and Visio
Knowledge of Medical terminology
FQHC and/or Healthcare background
Professional writing/curriculum design experience
Excellent customer service, organizational, interpersonal and communication skills.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
Ability to problem solve in the various modules/applications.
Demonstrate flexibility and ability to accept changes gracefully.
Able to work professionally and collaboratively in a team-based health care delivery setting and as an individual.
Possess positive training competencies.
Self-learner with ability to easily learn new software.
Reliable transportation required.
Ability to teach different kinds of learners and in different methods (remotely, in-person, classroom style, one-on-one, etc.).
Strong knowledge of clinical and/or administrative workflows.

Qualifications

MINIMUM EDUCATION:

High School Diploma or equivalent

MINIMUM EXPERIENCE:

1 year in computer related training, adult education, or as an application Superuser

PREFERRED EXPERIENCE:

1 year as a super user/support role.

REQUIRED CERTIFICATIONS/LICENSURE: Information Technology Infrastructure
Library (ITIL 4) (Within 6 months of Hire)

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Original Job Description

IT Training Specialist

Req No. 2025-9770

Company Central Health

Job Locations US-TX-Austin

Type Regular Full-Time

Overview

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

Essential Functions

Create training content for enterprise consumption
Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.
Delivers new hire training for Joint Technology Team Orientation and the IT portion of the Central Health Orientation
Maintains up-to-date expertise on the operation and application of various enterprise applications.
Able to travel between all clinics and offices. These are located throughout Travis, Bastrop, and Williamson counties.
Work collaboratively across teams to create and continuously update technical training materials and classes for various training needs (new user training, refresher training, upgrade training, Tips and Tricks, and frequent asked questions).
Conduct both group and individual training sessions with end users as needed.
Conduct Computer Based Training (CBT) in person and virtually
Provides elevated support for various applications/modules when an issue is escalated to the Applications Team.
Provide technical support via phone, online, and/or in person.
Provides management technical system guidance to improve and streamline operational workflows.
Conducts periodic observations of end users in their environment to identify areas for improvement and suggestions for workflow redesign.
Reviews all system notifications and updates, and documents potential changes to workflows.

Knowledge, Skills and Abilities:

Working knowledge (intermediate) of MS Word, Excel, Outlook, and Visio
Knowledge of Medical terminology
FQHC and/or Healthcare background
Professional writing/curriculum design experience
Excellent customer service, organizational, interpersonal and communication skills.
Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
Ability to problem solve in the various modules/applications.
Demonstrate flexibility and ability to accept changes gracefully.
Able to work professionally and collaboratively in a team-based health care delivery setting and as an individual.
Possess positive training competencies.
Self-learner with ability to easily learn new software.
Reliable transportation required.
Ability to teach different kinds of learners and in different methods (remotely, in-person, classroom style, one-on-one, etc.).
Strong knowledge of clinical and/or administrative workflows.

Qualifications

MINIMUM EDUCATION:

High School Diploma or equivalent

MINIMUM EXPERIENCE:

1 year in computer related training, adult education, or as an application Superuser

PREFERRED EXPERIENCE:

1 year as a super user/support role.

REQUIRED CERTIFICATIONS/LICENSURE: Information Technology Infrastructure
Library (ITIL 4) (Within 6 months of Hire)

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Edtech.com's Summary

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