Edtech.com's Summary

Indiana University Bloomington is hiring an IT User Support Specialist, Sunapsis, Office of International Services. The role provides technical support for sunapsis, an IU-developed application for international student and scholar services that is used across IU and licensed by more than 120 other higher education institutions. The specialist works within IU Global’s Office of International Services, consulting with client institutions, analyzing their systems, and resolving escalated issues.

Highlights

Provide technical consulting, advising, and systems analysis for sunapsis and the other client-supported software and systems.
Research and evaluate existing technology solutions, upcoming releases of client software, and emerging technologies and industry trends, and recommend improvements to IT support processes.
Advise on best practices for deploying collaboration solutions and partner with technical staff on problems that need specialized knowledge.
Work directly with clients to resolve escalated issues and document issues, resolutions, and changes to IU documentation standards.
Train faculty, staff, and students on information technology, formally or informally, as needed.
Bachelor’s degree, preferably in computer science or a related field, with a sound understanding of network fundamentals and familiarity with Windows and Macintosh client operating systems, Exchange, and common email clients.
Preferred: experience providing technical computing support, working in higher education, and with United States immigration regulations, plus the ability to write basic SQL queries.
Eligible for remote work, subject to change based on university policy and business needs.

IT User Support Specialist, Sunapsis, Office of International Services Full Description

Job ID: 320880

Location: Bloomington, Indiana

Full/Part Time: Full-Time

Department

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

Department Information

About the Office of the Vice President for International Affairs (IU Global)

The Vice President for International Affairs and the teams of staff in OVPIA's offices are the stewards of international activity across all campuses of Indiana University (IU). We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.

Within IU Global, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredible international population at IU.

Job Summary

This position provides technical support to IU and client institutions for the sunapsis software. Sunapsis is an IU developed application used system-wide at IU and is also being licensed by 120 plus other institutions of higher education.

General Responsibilities

Provides technical consulting, advising, and systems analysis services for client-supported software and systems.
Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.
Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.
Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.
Communicates effectively with clients in resolving escalated issues.
May provide informal and formal training to faculty staff and students on information technology.
Adheres to documentation standards (issues, resolutions, updates/changes).

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree (preferably in computer science or related field.)

WORK EXPERIENCE

Preferred

Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience.
Experience working in a Higher Education setting.
Experience with United States (U.S.) Immigration regulations.

SKILLS

Required

Proficient written and verbal communication skills.
Maintains a high degree of professionalism.
Demonstrates time management and priority setting skills.
Demonstrates a high commitment to quality.
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Friendly and service-oriented.
Excellent organizational skills.
Sound understanding of network fundamentals, and understanding and application of existing industry best practices.
Knowledge and skill in recent Microsoft Office suite.
Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients.

Preferred

Ability to read and write basic Structured Query Language (SQL) queries and basic understanding of relational databases.

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This position is eligible for remote work, subject to change in the future based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: IT User Support

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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IT User Support Specialist, Sunapsis, Office of International Services

Edtech.com's Summary

IT User Support Specialist, Sunapsis, Office of International Services Full Description

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