Edtech.com's Summary

McGlinchey is hiring an ITS Applications and Training Specialist who will design and deliver IT training programs, leverage AI tools for content creation, and support firm-wide application use and upgrades. The role involves leading technology adoption, analyzing help desk patterns to update documentation, mentoring staff, and traveling to firm offices as needed.

Highlights

Develop and implement IT training programs using AI-enhanced tools.
Lead the promotion and integration of emerging technologies within the firm.
Analyze help desk tickets to maintain updated technical knowledge bases.
Conduct training sessions on legal industry-specific software applications.
Provide ongoing support and mentorship to firm staff.
Serve as a subject matter expert for custom firm applications.
Collaborate with departments to assess and address training needs.
Bachelor's degree or equivalent experience in IT, Education, or related field required.
Minimum 5 years of technical training experience, preferably in a legal firm.
Strong knowledge of legal software including document management and time entry systems.
Annual salary range: $65,000 - $72,000, commensurate with experience.
Occasional travel to firm offices required.

ITS Applications and Training Specialist Full Description

ITS Applications and Training Specialist

Job Category: Administrative

Requisition Number: ITSAP001574

Full-Time

New Orleans, LA 70130, USA

Description

This position may be based in any of our locations, but our New Orleans, Louisiana location is strongly preferred. The Applications and Training Specialist will report to the Director of Technology. The annual salary range for this position is $65,000 - $72,000, commensurate with experience.

Key Responsibilities

Develop Training Programs: Lead the design, development, and implementation of IT training content using a variety of delivery methods/platforms, leveraging AI tools such as natural language processing (NLP) systems, generative AI platforms, and automated content creation tools to enhance and personalize training experiences.
Leadership: Promote emerging technologies that could benefit the firm by helping users understand and incorporate AI, automation, and other tools effectively.
Analysis: Analyze Help Desk tickets for patterns to help develop and maintain updated knowledge base documentation for technicians
Deliver Training Sessions: Conduct engaging and effective training sessions, for various software applications used within the firm.
Assess Training Needs: Collaborate with different departments to identify skill gaps and training requirements, ensuring that training programs are relevant and up to date.
Support and Mentorship: Provide ongoing support and mentorship to staff members, fostering a continuous learning environment.
Application Support: Subject matter expert for a variety of custom firm applications.
Evaluate Training Effectiveness: Assess the impact of training programs through feedback and performance analysis and implement improvements as necessary.
Documentation: Maintain comprehensive records of training activities, attendance, and progress.
Provides support for company-wide upgrades and installations of legal applications.
Travel: Visit the firm’s offices for training and application projects as required.
Other duties assigned by the Director of Technology or CIO.

Qualifications

Educational Background: Bachelor’s degree in information technology, Education, or a related field or equivalent experience.
Experience: A minimum 5 years proven experience as a Technical Trainer, preferably within the legal industry or a law firm setting.
Technical Expertise: In-depth knowledge of legal industry-specific software and technology, including document management systems, time entry solutions, and legal document production applications.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical concepts in a clear and understandable manner.
Teaching Skills: Passion for teaching and the ability to engage and inspire learners.
Analytical Skills: Strong analytical and problem-solving abilities, with a focus on continuous improvement.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work collaboratively with a diverse range of staff members.

Physical Requirements

Occasional travel to McGlinchey offices is required.
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
Ability to safely lift and transport items weighing up to 25 lbs.

If you are passionate about technology and education and are eager to make a meaningful impact within a prestigious law firm, we encourage you to apply for this exciting opportunity.

*This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties requested by the supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

ITS Applications and Training Specialist

Job Category: Administrative

Requisition Number: ITSAP001574

Full-Time

New Orleans, LA 70130, USA

Description

Key Responsibilities

Develop Training Programs: Lead the design, development, and implementation of IT training content using a variety of delivery methods/platforms, leveraging AI tools such as natural language processing (NLP) systems, generative AI platforms, and automated content creation tools to enhance and personalize training experiences.
Leadership: Promote emerging technologies that could benefit the firm by helping users understand and incorporate AI, automation, and other tools effectively.
Analysis: Analyze Help Desk tickets for patterns to help develop and maintain updated knowledge base documentation for technicians
Deliver Training Sessions: Conduct engaging and effective training sessions, for various software applications used within the firm.
Assess Training Needs: Collaborate with different departments to identify skill gaps and training requirements, ensuring that training programs are relevant and up to date.
Support and Mentorship: Provide ongoing support and mentorship to staff members, fostering a continuous learning environment.
Application Support: Subject matter expert for a variety of custom firm applications.
Evaluate Training Effectiveness: Assess the impact of training programs through feedback and performance analysis and implement improvements as necessary.
Documentation: Maintain comprehensive records of training activities, attendance, and progress.
Provides support for company-wide upgrades and installations of legal applications.
Travel: Visit the firm’s offices for training and application projects as required.
Other duties assigned by the Director of Technology or CIO.

Qualifications

Educational Background: Bachelor’s degree in information technology, Education, or a related field or equivalent experience.
Experience: A minimum 5 years proven experience as a Technical Trainer, preferably within the legal industry or a law firm setting.
Technical Expertise: In-depth knowledge of legal industry-specific software and technology, including document management systems, time entry solutions, and legal document production applications.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical concepts in a clear and understandable manner.
Teaching Skills: Passion for teaching and the ability to engage and inspire learners.
Analytical Skills: Strong analytical and problem-solving abilities, with a focus on continuous improvement.
Interpersonal Skills: Excellent interpersonal skills, with the ability to work collaboratively with a diverse range of staff members.

Physical Requirements

Occasional travel to McGlinchey offices is required.
Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components.
Ability to safely lift and transport items weighing up to 25 lbs.

If you are passionate about technology and education and are eager to make a meaningful impact within a prestigious law firm, we encourage you to apply for this exciting opportunity.

*This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties requested by the supervisor.

Let me find your next job.

Thanks - you're signed up.

ITS Applications and Training Specialist

Edtech.com's Summary

ITS Applications and Training Specialist Full Description

ITS Applications and Training Specialist

Key Responsibilities

Qualifications

Physical Requirements

Learning and Development Specialist

Childcare Curriculum Coordinator

Childcare Curriculum Coordinator

ABA Learning and Development Specialist

Manager, Learning & Development