ITS Senior Systems Analyst, Banner Student

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

Make an impact — from near or far

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.

The opportunity

The SIS Senior Systems Analyst (Banner Student) will report to the Manager of SIS Solution Delivery. You will analyze existing systems and business models, recommend resolutions and improvements, troubleshoot problems, improve configurations, map interdependencies, author configuration and maintenance documentation, and ensure security and quality by design. The ITS Senior SIS Systems Analyst leads technical proposals for integrated solutions which achieve comprehensive success criteria.

This Analyst is an instrumental liaison between the Registrar, Student Experience, University College teams, and Information Technology Solutions (ITS) and may be a developer/configuration specialist. They serve as primary contact for questions related to how the system works from both a business and technical perspective. You will track solutions and fixes from beginning through delivery.

You will work 100% remotely from any of our approved states. #LI-Remote

What You'll Do:

• Ensure system design with regard to configuration, population selection, and batch jobs balances functional, service quality, security, performance, deployment, supportability, operations and other important systems management requirements.
• Resolve difficult problems with urgency and provide clear demonstration of technical excellence throughout all activities and phases of analysis and design.
• Act in a development capacity regarding configuration, scripting, and scribing for the appropriate module.
• Develop expert-level knowledge of Southern New Hampshire University's SIS and its out-of-the-box capabilities, together with its interactions with other systems at SNHU. Wherever possible, aim to use supplied capabilities and avoid customization.
• Be a primary contact and escalation contact for any business or technical questions regarding Banner Student Module.
• Maintain technical capabilities and constraints of the Banner system as it relates to the different modules, staying informed regarding upcoming releases and our needs.
• Demonstrate working knowledge of standard business processes and usage of student evaluations.
• Support diagnostics, design, and testing regarding evaluation format, system performance, scribe best practice, and related concepts.
• Plan and perform technical specification and prioritization activities using selected methods and tools.
• Translate high-level requirements into specifications, diagrams, flowcharts. Document all aspects of technical specifications using best practices as defined by team.
• Be a primary "two-in-a-box" partner with functional subject matter experts.
• Understand all aspects of requirements including functional, non-functional, system context, operations, maintainability, and impacts. Demonstrate expertise in implementing solutions.
• Obtain input from and formal agreement to system goals and requirements from diverse range of business and technical partners and negotiate against other priorities.
• Ensure change control and communication of solution evolution.
• Assess, design and make recommendations regarding complex IT systems to meet our goals and priorities, balancing requirements, cost, and improvement goals.
• Perform impact analysis, map system interdependencies, document interfaces and make recommendations on major design options, assessing trade-offs and risks.
• Act in a development capacity regarding configuration, scripting, and scribing for the appropriate module.
• Will leverage and support project management methods by assisting with planning, providing estimates and work breakdown structures for your work and the work of other roles, reporting progress, flagging/resolving issues to ensure predictable and successful achievement of desired outcomes.
• Will demonstrate technical leadership in collaboration with product owners, business analysts, solution architects, developers, QA and other team members to support all phases of the Software/System Development Lifecycle (e.g. prototyping, requirements, design, system testing, user acceptance testing, deployment, operational troubleshooting.)
• Will partner with business and technical teams and diplomatically resolve conflicts to ensure system design which balances competing goals.
• Will perform mentoring of less experienced staff members.

What We're Looking For:

• 5+ years experience as an analyst leading multiple complex and high-risk enterprise information systems programs.
• Experience with Banner Student Information System (module) including its data model.
• Bachelor's degree in related field or experience
• Experience with Software/System Development Lifecycle and Integration.
• Knowledge of Security standards and architecture.
• Experience in standard SQL tools and reporting standard ticket-tracking and reporting tools.
• Familiarity with API and file-based integration methods for application to application integration
• Familiarity with Accessibility and Usability design approaches.
• Familiarity with performance testing and tuning approaches.
• Familiarity with test-driven development concepts including testing strategy, test plan coverage and other quality assurance techniques.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The annual pay range for this position is $85,563.00 - $136,928.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $94,548.00 - $127,918.00.

Exceptional benefits (because you're exceptional)

You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:

• High-quality, low-deductible medical insurance

• Low to no-cost dental and vision plans

• 5 weeks of paid time off (plus almost a dozen paid holidays)

• Employer-funded retirement

• Free tuition program

• Parental leave

• Mental health and wellbeing resources