University of Kentucky
ITSM Analyst Senior
ITIL
ITSM
Edtech.com's Summary
University of Kentucky is hiring an ITSM Analyst Senior. The role involves managing the enterprise-level ITSM platform, ServiceNow, and developing modules to support Incident, Problem, Project and Portfolio management, Demand, Resources, Knowledge Articles, and Configuration Management Database among other areas.
Highlights
- Manage and develop modules in the ServiceNow ITSM platform.
- Support management of Incidents, Problems, Projects, Portfolios, Demand, Resources, Knowledge Articles, and Configuration Management Database.
- Required 5 years of related experience and a bachelor's degree.
- Preferred 3+ years' experience in ServiceNow administration.
- Position is full-time, staff, with a salary range of $62,941 to $103,834 per year.
- Work schedule is Monday to Friday, 8:00 am to 5:00 pm, with some holidays and weekends as needed.
- Reports to ITS Enterprise Applications department.
- Requires strong communication, relationship building, confidentiality, and customer service skills.
- No supervisory responsibilities for this position.
- Commitment to a tobacco- and drug-free campus and adherence to equal opportunity employment policies.
ITSM Analyst Senior Full Description
ITSM Analyst Senior
Posting Details
Job Title | ITSM Analyst Senior
Requisition Number | RE53516
Working Title |
Department Name | 3L200:ITS Enterprise Applications
Work Location | Lexington, KY
Grade Level | 48
Salary Range | $62,941-103,834/year
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 5 yrs
Required License/Registration/Certification | None
Physical Requirements | The physical requirements of this position include: communicating effectively; building positive working relationships; abiding by University and UKHC guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service; performing work in a sedentary position; reporting to meetings at different locations both on campus on off campus; and interacting with individuals from various levels throughout the University and the Enterprise.
Shift | Monday – Friday; 8:00am – 5:00p with some holidays and weekends per business needs.
Job Summary | This position is responsible for the management of the new enterprise level ITSM platform, ServiceNow. This includes developing modules for supporting management of Incidents, Problem, Projects and Portfolios, Demand, Resources, Knowledge Articles, Configuration Management Database and many other areas.
Skills / Knowledge / Abilities | Preferred candidate will have 3 or more years’ experience in ServiceNow administration.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | Bachelor’s Deree or higher highly preferred
Deadline to Apply | 03/20/2026
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Requisition Number | RE53516
Working Title |
Department Name | 3L200:ITS Enterprise Applications
Work Location | Lexington, KY
Grade Level | 48
Salary Range | $62,941-103,834/year
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 5 yrs
Required License/Registration/Certification | None
Physical Requirements | The physical requirements of this position include: communicating effectively; building positive working relationships; abiding by University and UKHC guidelines; maintaining confidentiality; prioritizing and managing work effectively; providing exceptional customer service; performing work in a sedentary position; reporting to meetings at different locations both on campus on off campus; and interacting with individuals from various levels throughout the University and the Enterprise.
Shift | Monday – Friday; 8:00am – 5:00p with some holidays and weekends per business needs.
Job Summary | This position is responsible for the management of the new enterprise level ITSM platform, ServiceNow. This includes developing modules for supporting management of Incidents, Problem, Projects and Portfolios, Demand, Resources, Knowledge Articles, Configuration Management Database and many other areas.
Skills / Knowledge / Abilities | Preferred candidate will have 3 or more years’ experience in ServiceNow administration.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | Bachelor’s Deree or higher highly preferred
Deadline to Apply | 03/20/2026
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please indicate your years of full-time paid work experience providing change management support in an ITIL environment.
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Describe your work experience as it relates to this position.
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
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