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edtech.com
Relias logo

Relias

Junior Business Systems Administrator (Salesforce)

🇺🇸 Hybrid - Morrisville, NC

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ June 30th, 2025

Miro Pardot Salesforce

Edtech.com's Summary

Relias LLC is hiring a Junior Business Systems Administrator (Salesforce). This role involves managing tier 1 support requests, performing light Salesforce configuration, generating reports and dashboards, and supporting user management activities to ensure smooth internal system operations. The position includes testing changes, maintaining compliance with service agreements, and staying updated on system releases.

Highlights
  • Manage and resolve tier 1 Salesforce support requests while maintaining SLAs
  • Perform light Salesforce configuration, mass data updates, and generate reports and dashboards
  • Test and QA system changes within the development and release process
  • Support user management across multiple business systems, including access control
  • Follow IT best practices for data governance, security, and platform maintenance
  • Required skills include a good understanding of Salesforce and database structures
  • Bachelor’s degree and previous experience in customer support or system administration required
  • Preferred Salesforce Administrator Certification and experience with Salesforce CPQ, Experience Cloud, Pardot, or enterprise apps like Jira and Docusign
  • Work onsite approximately 30 days per quarter at Morrisville, NC headquarters
  • Relias offers comprehensive benefits, flexible PTO, 401k match, professional development opportunities, and a hybrid work environment

Junior Business Systems Administrator (Salesforce) Full Description

Junior Business Systems Administrator (Salesforce)


Are you looking for a high energy, strategic, and fast-paced position as a Junior Business Systems Administrator (Salesforce)?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?
  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • 20%+ annual employee promotion and transfer rate
    • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech
    • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Junior Business Systems Administration is an entry-level role that provides essential support for the Business Systems Team. This role serves as the first point of contact for end users requesting enhancements or seeking assistance with our internal systems supporting front-of-house teams, such as Salesforce.

WHAT YOU’LL BE DOING:
•             Primarily responsible for managing and resolving tier 1 requests, ensuring compliance with established Service Level Agreements. Duties may include investigating errors, light Salesforce configuration, mass data updates, and report and dashboard generation.
•             Configure changes for tickets within our development and release process.
•             Test and QA changes with peers and/or users as applicable.
•             Provide backup for user management activities across multiple business systems, including creating monthly user lists and enabling and disabling access when individuals join and leave the organization.
•             Keep current on the latest system releases and professional development.
•             Perform other duties as assigned.
 
 YOU’VE GOT WHAT IT TAKES IF YOU HAVE:
•             Good understanding of database structure
•             Good understanding of Salesforce 
•             Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
•             Ability to inform and escalate to the appropriate people when certain changes are requested
•             Strong interpersonal and communication skills, including ability to establish strong relationships with internal customers
•             Follow IT best practices, including data governance, security controls, release processes, and overall platform maintenance.
•             Ability to manage and prioritize multiple priorities simultaneously 
•             Previous experience in customer support, computer operations, system administration, or another related area 
•             Bachelor’s degree
 
IT WOULD BE IDEAL IF YOU HAVE:
•             Salesforce Administrator Certification
•             Experience with additional Salesforce products, such as Salesforce CPQ, Salesforce Experience Cloud, and/or Pardot
•             Experience with other enterprise applications such as Atlassian Jira, Docusign, Concur, Miro
•             Experience with data manipulation
Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.
 
Company: Relias LLC 
Country: United States of America 
State/Region: North Carolina 
City: Morrisville 
Postal Code: 27560 
Job ID: 280967
Date:  Jun 30, 2025
Location:  Morrisville, NC, US, 27560

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