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Blackbaud
JustGiving Sales Customer Account Manager
B2B2C
Blackbaud
Edtech.com's Summary
Blackbaud is hiring a JustGiving Sales Customer Account Manager. The role involves managing and growing a portfolio of high-value nonprofit partners across North America by maximizing donation retention and growth, strengthening senior-level relationships, and developing new initiatives to expand JustGiving platform adoption. The candidate will strategically manage accounts and proactively identify revenue opportunities in a B2B2C nonprofit environment.
Highlights
- Own and grow a portfolio of nonprofit partners, focusing on retention, growth, and competitive win-backs.
- Identify and close new opportunities within existing accounts, including features and campaigns.
- Serve as a trusted advisor to partners to enhance engagement and fundraising performance.
- Deliver data-driven retention and growth presentations.
- Forecast revenue and proactively manage commercial risks and growth chances.
- Expand partner adoption of JustGiving platform products, including Digital Services and integrations.
- Analyze fundraiser and donor behavior, seasonal trends, and competitor activities.
- Build and sustain strong relationships with senior decision-makers and stakeholders.
- Require 3+ years of experience in nonprofit sales, partner management, or nonprofit operations.
- Strong operational execution background in B2B2C, marketplace, or social-impact platforms; cross-functional team collaboration experience.
- Compensation: Base salary $70,000 - $87,500 plus commission potential.
- Benefits include medical, dental, vision insurance, wellness programs, 401(k) with employer match, flexible PTO, parental leave, donations support, pet insurance, legal and identity protection, and tuition reimbursement.
- Work with a remote-flexible workforce.
- Collaborate across Sales, Product, Marketing, Solutions Engineering, and Operations teams.
- Engage with digital fundraising communities and represent JustGiving at industry events in North America.
JustGiving Sales Customer Account Manager Full Description
About the role
JustGiving from Blackbaud is the world's most trusted online giving platform. Founded in 2000, JustGiving.com began with a simple goal to enable charities to receive donations online from anywhere in the world. To date, over 11 billion has been raised for good causes globally, and we're trusted by over 45,000 amazing nonprofits. As part of the Charity Account Management team, you'll join a small but effective group of Account Managers, looking after our largest customers. We're seeking a driven and commercially minded Sales Customer Account Manager to own and grow a portfolio of high‑value charity partners across North America. This role combines strategic account management with new opportunity development. You will be responsible for maximizing donation retention and growth, strengthening senior‑level relationships, and identifying, qualifying, and closing new initiatives that expand partner adoption of the JustGiving platform. Success in this role is measured by partner retention, donation growth, and expansion revenue.
What you'll do
- Own and develop a portfolio of nonprofit partners, driving retention, growth, and competitive win‑backs.
- Identify and close new opportunities within existing accounts, including new initiatives, features, contract partners, and campaigns.
- Act as a trusted advisor to partners, consulting on how to maximize engagement, fundraising performance, and donor outcomes.
- Deliver compelling retention and growth pitches, grounded in data, insight, and measurable impact.
- Forecast revenue accurately and proactively identify commercial risks and growth opportunities.
- Expand partner adoption of the JustGiving platform, including Digital Services, integrations, and new product features.
- Analyze and communicate insights on fundraiser and donor behavior, seasonal trends, and competitor activity in a clear, engaging way.
- Build and maintain strong relationships with senior decision‑makers and operational stakeholders, ensuring JustGiving remains a core fundraising partner.
- Coach partners to advocate for JustGiving within their supporter communities.
- Collaborate cross‑functionally with Sales, Product, Marketing, Solutions Engineering, and Operations to deliver partner success.
- Represent JustGiving at internal and external industry events, becoming a credible voice in digital fundraising across North America.
What you'll bring
- 3+ years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations.
- Strong background in operational execution within a B2B2C platform, marketplace, or social‑impact environment.
- Experience working cross‑functionally across commercial, product, technical, and operational teams.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.The starting base salary and annual proposed commission is $70,000.00 to $87,500.00. Blackbaud may pay more or less based on employee qualifications, market value, sales quota, Company finances, and other operational considerations.
Benefits Include:
- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
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