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University of Alaska
KBC IT Specialist
Help Desk
Networking
Customer Service
Edtech.com's Summary
University of Alaska is hiring a KBC IT Specialist to provide technical support and maintain equipment for the Kachemak Bay Campus of Kenai Peninsula College. The role deploys, configures, and maintains desktop hardware, AV equipment, and campus network infrastructure, diagnosing and troubleshooting complex software and hardware issues for a diverse community of students, faculty, staff, and vendors. The Specialist also reports directly to the KPC IT Services Manager and supports the campus's broader technology needs.
Highlights
- Provide technical support to staff, faculty, and students on the Kachemak Bay Campus
- Deploy, configure, and maintain desktop hardware and AV equipment
- Maintain campus network infrastructure
- Diagnose and troubleshoot complex software and hardware issues
- Deliver top-tier customer service to a diverse community of students, faculty, staff, vendors, and outside organizations
- Work independently and collaboratively within a directed team structure
- Lift up to 50 pounds to manage IT equipment
- Hold an unrestricted Alaska driver’s license and a clean driving record
- Hold an associate's degree in Information Technology or a related field, plus two years of experience, or an equivalent combination
- Earn a starting hourly wage of $25.55 as part of a full benefits package, including retirement options, tuition waivers, and medical, dental, and vision coverage
- Join a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW
KBC IT Specialist Full Description
About the Role
Kenai Peninsula College is seeking a knowledgeable and customer-focused Information Technology Specialist to join the team at its Kachemak Bay Campus in Homer, Alaska.
The KBC Information Technology Specialist position provides technical support to staff, faculty and students, and maintains the equipment to ensure a quality IT services experience on the Kachemak Bay Campus of Kenai Peninsula College. This position reports directly to the KPC IT Services Manager.
To thrive in this role you should be a natural problem-solver with a strong foundation in deploying, configuring, and maintaining desktop hardware, AV equipment, and campus network infrastructure. Success in this position requires a blend of technical expertise—including the ability to diagnose and troubleshoot complex software and hardware issues—and exceptional interpersonal communication skills to deliver top-tier customer service to our diverse community of students, faculty, staff, vendors, and outside organizations. You must be highly organized, capable of working both independently and collaboratively within a directed team structure, and eager to continuously learn and adapt to new communication technologies. Additionally, the physical ability to lift up to 50 pounds (with or without reasonable accommodation) is required to manage equipment effectively.
Minimum Qualifications
Associate's degree in a relevant field (i.e. Information Technology or other related field) and 2 years experience, or an equivalent combination of training and experience.
An unrestricted Alaska driver’s license and clean driving record in compliance with UA Safe Driving criteria is required.
Position Details
This position is located on Kenai Peninsula College's Kachemak Bay Campus in Homer Alaska. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, starting at $25.55 based on education and experience.
We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.
Additional Information
This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
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