Edtech.com's Summary

Amplify Education Inc. is hiring a Knowledge Governance Manager. The manager will operationalize and scale the organization's Knowledge Management strategy across enterprise systems to ensure knowledge assets are accurate, current, and aligned with governance standards and AI-driven search initiatives. This role involves partnering with content and system owners, maintaining content quality, optimizing enterprise search, providing training, and driving continuous improvement of knowledge governance processes.

Highlights

Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems.
Collaborate across CMS, LMS, Salesforce, Confluence, and other platforms for consistent knowledge governance.
Oversee content lifecycle management including version control, review, and deprecation.
Partner with AI and Enterprise Search teams to enhance searchability and metadata accuracy.
Develop and deliver training and support to promote adoption of KM processes.
Define and track knowledge quality metrics such as content freshness and taxonomy compliance.
Participate in the Knowledge Governance Committee to represent system insights and recommend improvements.
Required qualifications: Bachelor's degree in related fields; 3+ years in KM, Information Architecture, or Content Operations; experience with multiple enterprise systems; strong metadata and taxonomy knowledge.
Preferred qualifications: Familiarity with AI-driven search tools, data governance, and experience in edtech or SaaS.
Compensation: Salary range $80,000 - $92,000 plus annual discretionary bonus; benefits include 401(k), health insurance, paid time off, parental leave, and development programs.

Knowledge Governance Manager Full Description

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Amplify's Training & Enablement department is seeking a Knowledge Governance Manager to operationalize and scale the organization's Knowledge Management (KM) strategy across enterprise systems. This role ensures knowledge assets are accurate, current, and aligned with governance standards, taxonomy, and AI-driven enterprise search initiatives. The ideal candidate is a systems-minded collaborator who translates KM principles into sustainable processes across platforms such as CMS, LMS, Salesforce, and other enterprise applications—building a unified knowledge ecosystem that drives discoverability, efficiency, and informed decision-making.

Essential Responsibilities:

Knowledge Governance and Implementation

Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems.
Establish accountability frameworks and partner with content owners to ensure governance guidelines are applied consistently.
Align system-level configurations, permissions, and workflows with organizational KM standards and data governance practices.

Cross-System Coordination

Begin by partnering with an initial group of content owners and system owners across key enterprise tools, serving as the primary liaison to ensure alignment and collaboration.
Work closely with system owners to regularly review and maintain content accuracy, currency, and structure.
Proactively identify gaps, overlaps, and redundancies across content repositories to improve enterprise-wide knowledge consistency.
As organizational needs evolve, expand coordination efforts to additional systems and teams to support a unified knowledge ecosystem.

Content Quality and Lifecycle Management

Oversee the periodic review and validation of key content and documentation.
Support content owners in applying KM best practices, including tagging, metadata, and archiving processes.
Implement version control and deprecation routines to ensure content remains up-to-date and relevant.

Enterprise Search Optimization

Partner with the AI and Enterprise Search teams to improve searchability, metadata accuracy, and tagging effectiveness.
Analyze usage data and feedback to refine taxonomy, search filters, and knowledge presentation.
Serve as a bridge between system content and enterprise search performance.

Training and Enablement

Maintain and refine existing guidance, documentation, and training resources to ensure ongoing alignment with Knowledge Management standards and evolving system needs.
Promote adoption of KM processes through workshops, onboarding sessions, and ongoing support.
Contribute to building a culture of shared ownership and accountability for knowledge quality.

Monitoring and Continuous Improvement

Define, track, and report on knowledge quality metrics (e.g., content freshness, search success rate, taxonomy compliance) to measure adoption and effectiveness.
Participate in the Knowledge Governance Committee to represent system-level insights and propose improvements.
Recommend technology or process enhancements to increase knowledge alignment and accessibility.

Required Qualifications:

Bachelor's degree in Information Management, Business, Communications, Education, or a related field.
3+ years of experience in Knowledge Management, Information Architecture, Content Operations, or related governance roles in a cross-functional environment.
Demonstrated experience managing or coordinating knowledge across multiple enterprise systems (e.g., CMS, LMS, Salesforce, Confluence).
Strong understanding of metadata, taxonomy, tagging, and content lifecycle management.
Excellent organizational and communication skills, with the ability to influence across teams and levels.

Preferred Qualifications:

Familiarity with AI-driven search tools and principles of data governance.
Experience in educational technology, SaaS, or information-heavy organizations.

What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $80,000 - $92,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

Original Job Description

Essential Responsibilities:

Knowledge Governance and Implementation

Execute and maintain Knowledge Management policies, taxonomy, and tagging standards within enterprise systems.
Establish accountability frameworks and partner with content owners to ensure governance guidelines are applied consistently.
Align system-level configurations, permissions, and workflows with organizational KM standards and data governance practices.

Cross-System Coordination

Begin by partnering with an initial group of content owners and system owners across key enterprise tools, serving as the primary liaison to ensure alignment and collaboration.
Work closely with system owners to regularly review and maintain content accuracy, currency, and structure.
Proactively identify gaps, overlaps, and redundancies across content repositories to improve enterprise-wide knowledge consistency.
As organizational needs evolve, expand coordination efforts to additional systems and teams to support a unified knowledge ecosystem.

Content Quality and Lifecycle Management

Oversee the periodic review and validation of key content and documentation.
Support content owners in applying KM best practices, including tagging, metadata, and archiving processes.
Implement version control and deprecation routines to ensure content remains up-to-date and relevant.

Enterprise Search Optimization

Partner with the AI and Enterprise Search teams to improve searchability, metadata accuracy, and tagging effectiveness.
Analyze usage data and feedback to refine taxonomy, search filters, and knowledge presentation.
Serve as a bridge between system content and enterprise search performance.

Training and Enablement

Maintain and refine existing guidance, documentation, and training resources to ensure ongoing alignment with Knowledge Management standards and evolving system needs.
Promote adoption of KM processes through workshops, onboarding sessions, and ongoing support.
Contribute to building a culture of shared ownership and accountability for knowledge quality.

Monitoring and Continuous Improvement

Define, track, and report on knowledge quality metrics (e.g., content freshness, search success rate, taxonomy compliance) to measure adoption and effectiveness.
Participate in the Knowledge Governance Committee to represent system-level insights and propose improvements.
Recommend technology or process enhancements to increase knowledge alignment and accessibility.

Required Qualifications:

Bachelor's degree in Information Management, Business, Communications, Education, or a related field.
3+ years of experience in Knowledge Management, Information Architecture, Content Operations, or related governance roles in a cross-functional environment.
Demonstrated experience managing or coordinating knowledge across multiple enterprise systems (e.g., CMS, LMS, Salesforce, Confluence).
Strong understanding of metadata, taxonomy, tagging, and content lifecycle management.
Excellent organizational and communication skills, with the ability to influence across teams and levels.

Preferred Qualifications:

Familiarity with AI-driven search tools and principles of data governance.
Experience in educational technology, SaaS, or information-heavy organizations.

Amplify is an E-Verify participant.

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Knowledge Governance Manager

Edtech.com's Summary

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