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Convene, Inc.
L&D Manager
Camtasia
CRM
Edtech.com's Summary
Convene Inc. is hiring a Content Developer for Enterprise Systems focusing on Dynamics 365 and integrated platforms. The role involves creating clear, role-based learning materials from solution designs and business processes to support global enterprise system implementations and facilitate effective technology adoption.
Highlights
- Create eLearning modules, videos, simulations, job aids, and instructor-led materials for Dynamics 365 and related business processes.
- Translate complex solution designs and release updates into simple, actionable learning content aligned with security roles.
- Follow established templates, style guides, and quality standards to ensure accuracy and usability of learning assets.
- Collaborate with Solution Architects, Product Owners, SMEs, and Change Management teams to gather information and align content with deployment schedules.
- Utilize eLearning authoring tools such as Articulate, Rise, Captivate, and Camtasia, and incorporate AI-assisted content creation methods.
- Maintain and update content repositories, ensuring version control and alignment with system changes and release cycles.
- Preferred qualifications include experience with ERP/CRM systems (Dynamics 365 preferred), understanding of adult learning principles, and exposure to Agile or Continuous Delivery environments.
- Success is measured by clear, accurate content delivered on time, positive learner feedback, and strong cross-functional collaboration.
L&D Manager Full Description
L&D Manager#26-00077
Tampa, FL
Remote
Contract
5 years of experience
Remote
Contract
5 years of experience
Job Description
About Convene Inc.
Convene, Inc. is a Tampa based, award-winning technology services organization with offices and resources throughout the US, Mexico, and India. We have successful, referenceable customers, competitive benefits, and high-growth opportunities.
Content Developer (Enterprise Systems – D365 & Integrated Platforms)
D365 & Enterprise Systems (Part Time)
Organization: IT – Continuous Delivery
LATAM and India
Role Purpose
Support global enterprise system implementations by creating clear, accurate, role‑based learning content for Dynamics 365 and related business processes. This role converts solution designs, workflows, and release updates into practical learning materials that help employees adopt new technology effectively.
Works under the direction of the L&D Content Strategy Manager and follows established standards, templates, and quality expectations.
Key Responsibilities
Content Development
Content Developer (Enterprise Systems – D365 & Integrated Platforms)
D365 & Enterprise Systems (Part Time)
Organization: IT – Continuous Delivery
LATAM and India
Role Purpose
Support global enterprise system implementations by creating clear, accurate, role‑based learning content for Dynamics 365 and related business processes. This role converts solution designs, workflows, and release updates into practical learning materials that help employees adopt new technology effectively.
Works under the direction of the L&D Content Strategy Manager and follows established standards, templates, and quality expectations.
Key Responsibilities
Content Development
- Build learning assets including eLearning modules, videos, simulations, job aids, quick reference guides, and instructor‑led materials.
- Translate D365 solution designs, business processes, and release notes into simple, actionable learning content.
- Develop role‑based content aligned to defined learning paths and security roles
Quality & Standards
- Follow established templates, style guides, and content standards.
- Ensure accuracy, clarity, usability, accessibility, and alignment with approved solution designs.
- Participate in QA reviews and incorporate feedback promptly.
Collaboration
- Work with Solution Architects, Product Owners, SMEs, Change Management, and the L&D Content Strategy Manager.
- Gather information from technical and business stakeholders to ensure content reflects real workflows.
- Support content alignment to deployment waves, releases, and system updates.
Tools & Innovation
- Use modern content development tools (eLearning authoring tools, video tools, simulation tools).
- Leverage AI‑assisted content creation to improve speed and consistency.
- Suggest improvements based on learner feedback and usage patterns.
Content Maintenance
- Update existing content based on system changes, release cycles, and stakeholder feedback.
- Maintain organized content repositories with proper version control.
What Success Looks Like
- Clear, accurate learning materials delivered on time.
- Content that reduces confusion and supports smooth adoption of D365 and enterprise systems.
- Positive learner feedback and measurable improvements in readiness and proficiency.
- Strong collaboration with SMEs and project teams.
Preferred Background
- Experience developing learning content for technology, enterprise systems, or business processes.
- Familiarity with ERP/CRM systems (Dynamics 365 preferred but not required).
- Experience with eLearning authoring tools (Articulate, Rise, Captivate, Camtasia, etc.).
- Understanding of modern adult learning principles.
- Ability to translate technical information into simple, clear learning materials.
- Experience working in Agile or Continuous Delivery environments is a plus.
Ideal Traits
- Detail‑oriented and committed to accuracy.
- Strong communicator with comfort working alongside SMEs and technical teams.
- Organized, dependable, and able to manage multiple assignments.
- Curious, creative, and open to using AI to improve efficiency.
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