Fayetteville State University
Lead Advisor/Retention Specialist
🇺🇸 Fayetteville, NC
🕑 Full-Time
💰 TBD
💻 Academic Advising
🗓️ July 25th, 2025
Canvas
Edtech.com's Summary
Fayetteville State University is hiring a Lead Advisor/Retention Specialist. The role involves providing leadership for the First Year Experience program, managing advising and student success systems, coordinating campus partnerships, and delivering supports to enhance academic success and retention of first-year students.
Highlights
- Lead and coordinate First Year Experience programs including bridge programs and seminars.
- Manage Bronco Boost Summer Bridge Program and provide academic support in residence halls.
- Oversee and maintain advising records using EAB Navigate, Banner, Canvas, and DegreeWorks.
- Collaborate with academic affairs, student services, and faculty to ensure effective support services.
- Conduct research and provide training on customer care and student support services.
- Requires a Master’s degree and at least two years experience in higher education advising, counseling, admissions, or enrollment management.
- Must be proficient with student success platforms such as EAB Navigate, Ellucian Banner, Canvas LMS, and DegreeWorks.
- Preferred qualifications include budget management experience and work with first-generation or disadvantaged students.
- Position is full-time, time-limited, funded by non-state funds, and exempt professional staff category.
- Position is part of the Enrollment Management department and focuses on first-year and high-risk student populations.
Lead Advisor/Retention Specialist Full Description
Lead Advisor/Retention Specialist
Position Title: | Lead Advisor/Retention Specialist
Working Title: | Director of the First Year Experience
Position Number: | 000400
Full-Time Or Part-Time: | Full Time
Time Limited Position: | Yes
Number of Vacancies: | 1
Department: | Enrollment Management
Posting Number: | 0401764
SHRA/EHRA: | Exempt Professional Staff (EPS)
Job Category: | Professional
Hiring Range: | Commensurate with Education and Experience
Overall Position Competency: | Flat Rate
Primary Purpose of the Organization: | The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources. Fayetteville State University’s First Year Experience mission is to ensure that every first-year student is given access to academic support and campus engagement opportunities to create an enriched college experience. The First-Year Experience Office delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.
Primary Purpose of the Position: | The Director of the First Year Experience coordinates and provides leadership for the successful conceptualization and implementation of an integrated first-year experience program; coordinates appropriate instruction (i.e. UNIV), instructional support (i.e. learning center) and student services support to meet the needs of first year and/or high risk students; enhances service to programs and its participants to improve student success; and provide direction to college-wide, cross-functional efforts that promotes student learning, persistence, retention, and academic success during students’ first year of matriculation.
Brief Summary of Job Duties:
Leadership for the First-Year Experience: Provides leadership and oversight for implementing the First Year Experience (FYE) Programs, including bridge programs, learning communities, first-year seminars, and extended orientation programs, with a special focus on improving success for disproportionately impacted student groups. Coordinate university Studies course training, curriculum, teaching, and learning.
Manage Bronco Boost Summer Bridge Program: Provide supervision, academic support, and transitional programming to incoming first-year students in a residence hall environment.
Manage EAB Navigate Student Success: Monitor and maintain advising records through the university portals and other software systems (EAB, Native Banner, UpSwing, Canvas, Knowledgebase) and support staff with successful usage of systems.
Campus Community Partnership: Collaborates and coordinates with academic affairs, student services, and faculty leads to ensure appropriate academic and student success courses are offered; adequate counseling and student support services are provided to meet program goals and objectives.
Customer Care Development and Focus: Conduct research and remain current to provide relevant training on customer care.
Other Duties Assigned.
This position is funded by non – state funds and has been designated Time – Limited. Continuation of this position is contingent upon the continuing availability of those non-state funds.
Minimum Education And Experience Requirements:
Master’s degree from an accredited institution with at least two years of work experience in higher education in either of the following areas: academic advising, counseling, admissions, enrollment management, or student affairs. Experience interpreting and administering academic policies. Proficiency with the EAB Navigate student success management system or a similar platform, Ellucian Banner Student, the Canvas Learning Management System, the DegreeWorks degree auditing system, or related platforms.
Knowledge, Skills And Abilities: |
Preferred Qualifications: | Budget management and planning experience. Experience working with first-generation college students and/or socially or economically disadvantaged students is preferred. Two years of closely related experience in student services or instructional programs is required. Two to three years’ experience advising first-year students, particularly exploratory/undecided students.
Special Instructions To Applicants: | This is a repost, previous applicants are still under consideration and do not need to re-apply.
Notice to Applicants: | Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date: |
Open Until Filled: | Yes
Additional Information for Applicants: | All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement: | This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement: | Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link: | https://jobs.uncfsu.edu/postings/27180
Working Title: | Director of the First Year Experience
Position Number: | 000400
Full-Time Or Part-Time: | Full Time
Time Limited Position: | Yes
Number of Vacancies: | 1
Department: | Enrollment Management
Posting Number: | 0401764
SHRA/EHRA: | Exempt Professional Staff (EPS)
Job Category: | Professional
Hiring Range: | Commensurate with Education and Experience
Overall Position Competency: | Flat Rate
Primary Purpose of the Organization: | The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources. Fayetteville State University’s First Year Experience mission is to ensure that every first-year student is given access to academic support and campus engagement opportunities to create an enriched college experience. The First-Year Experience Office delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.
Primary Purpose of the Position: | The Director of the First Year Experience coordinates and provides leadership for the successful conceptualization and implementation of an integrated first-year experience program; coordinates appropriate instruction (i.e. UNIV), instructional support (i.e. learning center) and student services support to meet the needs of first year and/or high risk students; enhances service to programs and its participants to improve student success; and provide direction to college-wide, cross-functional efforts that promotes student learning, persistence, retention, and academic success during students’ first year of matriculation.
Brief Summary of Job Duties:
Leadership for the First-Year Experience: Provides leadership and oversight for implementing the First Year Experience (FYE) Programs, including bridge programs, learning communities, first-year seminars, and extended orientation programs, with a special focus on improving success for disproportionately impacted student groups. Coordinate university Studies course training, curriculum, teaching, and learning.
Manage Bronco Boost Summer Bridge Program: Provide supervision, academic support, and transitional programming to incoming first-year students in a residence hall environment.
Manage EAB Navigate Student Success: Monitor and maintain advising records through the university portals and other software systems (EAB, Native Banner, UpSwing, Canvas, Knowledgebase) and support staff with successful usage of systems.
Campus Community Partnership: Collaborates and coordinates with academic affairs, student services, and faculty leads to ensure appropriate academic and student success courses are offered; adequate counseling and student support services are provided to meet program goals and objectives.
Customer Care Development and Focus: Conduct research and remain current to provide relevant training on customer care.
Other Duties Assigned.
This position is funded by non – state funds and has been designated Time – Limited. Continuation of this position is contingent upon the continuing availability of those non-state funds.
Minimum Education And Experience Requirements:
Master’s degree from an accredited institution with at least two years of work experience in higher education in either of the following areas: academic advising, counseling, admissions, enrollment management, or student affairs. Experience interpreting and administering academic policies. Proficiency with the EAB Navigate student success management system or a similar platform, Ellucian Banner Student, the Canvas Learning Management System, the DegreeWorks degree auditing system, or related platforms.
Knowledge, Skills And Abilities: |
Preferred Qualifications: | Budget management and planning experience. Experience working with first-generation college students and/or socially or economically disadvantaged students is preferred. Two years of closely related experience in student services or instructional programs is required. Two to three years’ experience advising first-year students, particularly exploratory/undecided students.
Special Instructions To Applicants: | This is a repost, previous applicants are still under consideration and do not need to re-apply.
Notice to Applicants: | Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date: |
Open Until Filled: | Yes
Additional Information for Applicants: | All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement: | This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement: | Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link: | https://jobs.uncfsu.edu/postings/27180
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a Master's degree?
- Yes
- No
- * If you answered yes to "Do you have a Masters Degree", what was your field of study?
(Open Ended Question) - * Do you have experience working in a student success program with a community college or university?
- Yes
- No
- * Do you have experience working as an academic advisor/counselor?
- Yes
- No
Optional & Required Documents
Required Documents
- Cover Letter
- Resume/Curriculum Vitae
- Unofficial Transcripts
Optional Documents
- Other Document
- Other Documents Continued
Copyright © May, 2018 Fayetteville State University. All Rights Reserved.
Constituent Institution of The University of North Carolina.
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