Teaching Strategies
Lead Partner Success Specialist (Remote)
Rive
Edtech.com's Summary
Teaching Strategies, LLC is hiring a Lead Partner Success Specialist. The role focuses on managing partner onboarding and implementation, delivering trainings, and driving customer adoption and retention by building scalable and measurable customer journey processes. This position reports to the Director of Strategic Accounts and collaborates closely with account managers to enhance customer support and continuously improve product engagement.
Highlights
- Manage implementation and onboarding of new and renewing partners.
- Deliver comprehensive training to ensure customer readiness to go live.
- Develop product expertise to guide customers toward realizing value quickly.
- Project manage client implementations using email, phone, and web tools.
- Track adoption metrics, identify churn risks, and create retention plans.
- Collaborate closely with sales team for post-sale account management and renewal.
- Gather and provide customer feedback to improve onboarding and product features.
- High-level customer support and effective communication skills required.
- Additional responsibility includes managing large-scale implementations, coordinating training sessions, supporting onboarding, and maintaining user-facing content.
- Preferred qualifications include bilingual English/Spanish, East Coast proximity, experience with Teaching Strategies products, CRM tools like Salesforce or ChurnZero, and a bachelor's degree in education or related fields.
Lead Partner Success Specialist (Remote) Full Description
Join a working team that is dedicated to the mission of the work we do!
Teaching Strategies is an innovative edtech organization focused on connecting teachers, children, and families. As front runners in the early childhood education market, we build dynamic, top-quality digital products that integrate all of the essential elements of a high-quality solution: curriculum, assessment, professional development, and family engagement. We are building a team of results-oriented individuals who will thrive in a collaborative, work-hard/play-hard culture. We pride ourselves on the impact we have on the early childhood field through supporting teachers who are doing the most important work there is, teaching children to become creative, confident thinkers.
Position Overview
The Partner Success team's mission is to provide a world class experience for our customers. The team is responsible for building and delivering best in class customer journeys that allow our customers to realize the value of Teaching Strategies solutions as soon as possible and to encourage adoption of those solutions within their organizations. We are looking for a forward-thinking, creative, and strategic Partner Specialist. This person will focus on redefining consistent, scalable, and measurable processes related to a client's journey with Teaching Strategies. This role requires a strong balance of creativity and refined execution, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to understand and connect with our clients. Above all, this person must have excellent customer service and communications skills. As the main point of contact for new customers, this individual will be the face of Teaching Strategies and will eventually play an integral part in ensuring that customers choose our products and solutions year after year.
This is a unique specialist role reporting directly to the Director of Strategic Accounts and working collaboratively and frequently with the account managers.
Similar Jobs
Associate Partner Success Manager - Texas
Curriculum Associates
🇺🇸 Remote - TX
Account Manager – COA Licensing
Wiley
🇬🇧 Remote - GB
Account Manager II
Renaissance Learning
🇺🇸 Remote - US
Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)
TurnItIn
🇺🇸 Remote - TX
Customer Success Manager NOA Higher Ed. Southeast Region (USA Remote)
TurnItIn
🇺🇸 Remote - GA
