Edtech.com's Summary

WGU is hiring a Lead Product Operations Coordinator responsible for directing team operations and driving continuous improvements across instructional and assessment technologies. This role involves collaborating with multiple departments to design and implement processes and programs that enhance student and organizational outcomes while mentoring and guiding team members.

Highlights

Lead and review operational work of team members, setting performance standards.
Coordinate integration of learning resources and assessments on the Academy 2.0 platform.
Collaborate across departments including Academy, EdTech, Legal, and Procurement.
Drive process improvements, documentation, and communication frameworks.
Mentor team members and provide tier 2 support for instructional technologies.
Manage project scopes, timelines, and communicate progress to leadership.
Require expertise in Agile, program management, SDLC, and educational technologies such as SCORM, xAPI, LMS, and LTI.
Bachelor’s degree required; advanced degree preferred in related fields like education or instructional design.
Minimum 6 years of related experience, with strong leadership and analytical skills.
Compensation ranges from $88,300 to $132,400, with eligibility for bonus and comprehensive benefits.

Lead Product Operations Coordinator Full Description

Lead Product Operations Coordinator

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 310Pay Range: $88,300.00 - $132,400.00

Job Description

As a driver of efficiency and continuous operations improvements, the Lead Product Operations Coordinator is responsible for directing and reviewing the work of other team members. They set the standards by which the team operates. Collaborating with senior people leaders, they identify, create, develop, execute, and document instructional and assessment technology solutions, processes, and best practices. They lead in designing and facilitating cross-functional collaboration, communication & visibility by leveraging their senior knowledge, insights, and skills to help us define, document, and implement effective services, programs, and initiatives. The Lead Product Operations Coordinator is a mentor and subject matter expert for operations team members and partners across the University. The Lead Product Operations Coordinator collaborates cross-functionally with leads and individual contributors from Academy, EdTech, Legal, Vendor Management, Procurement, and Program Development to create, develop, and implement excellent governance, continuous improvement of processes, and communication to improve efficiencies and outcomes for Academy’s services, programs, and initiatives. The Lead Product Operations Coordinator facilitates and leads Academy’s connection with their internal clients, students, and organizational partners by creating, optimizing, and documenting processes and best practices utilizing excellent communication methods.
The Lead Product Operations Coordinator empowers Academy by improving organizational processes by finding and removing our inefficiencies to achieve better results with our services, programs, and initiatives that allow Academy to improve customer and student outcomes. The ability to build and manage positive working relationships with colleagues and leaders at all levels across the University will be critical to success in this position.

Responsibilities

Contributes to a cross-functional, agile team by discovering, coordinating, and documenting the integration of various learning resources and assessments into courses and programs on the Academy 2.0 platform
Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders.
Collaborates with WGU leaders and business stakeholders to determine project scope and delivery expectations.
Leads the department’s operational efficiency, assisting project managers in complying with all deadlines.
Oversees the functionality of all products by coordinating complex operational flows and communication channels across the University.
Shows others how to approach job tasks and projects with a mindset of continuous learning and improvement, improving skills and sophistication, and self-motivation to learn new skills.
Works independently and mentors others to achieve project objectives.
Reviews others' work for quality and accuracy, providing feedback and training where needed.
Uses qualitative and quantitative insights to dig deep into workflows and program usage to drive both operational initiatives and improve efficiencies.
Leads cross-functional working groups to implement and support new services, programs, and/or initiatives.
Standardizes documentation of process and procedures for UAT, release plans and release notes, experiment findings, internal program, service or course announcement materials
Ensures the implementation of LRs (learning resources) and assessments that contribute to robust student outcomes in both academic courses and the affective/non-cognitive domain.
Empathizes with adult learners, underserved populations, and the student body and designs experiences accordingly.
Applies experience and subject matter expertise to the highest level of projects or assignments.
Stays current with trends, innovations, and research in learning science, instructional media, UI/UX, and learner behavior.
Creates standard templates and frameworks for communication and supporting program or service processes and practices.
Routinely communicates roadmap progress to Academy and WGU leadership and cross-functional stakeholders to drive decision-making on key trade-offs.
Creates and manages program and course resources index and archives of the Academy organization.
Partners with project managers to ensure process alignment that enables value delivery
Develops specifications and standards for 3rd party providers of instructional and assessment technologies.
Provides tier 2 support for implemented technologies
Facilitate cross-university coordination with key stakeholders in the launch and maintenance of programs and courses.
Works closely with cross cross-functional team of stakeholders, end-users, engineers, UX designers, and product leaders to understand the problems to solve, inform the product vision, and define requirements
Guides product release strategies, ensuring the readiness of the various business partners
Becomes the expert for their product, demonstrating mastery of the current offerings with an understanding of gaps that inform their near-term product roadmap and contribute to long-term strategy
Manages expectations by understanding when initiatives are at risk and proactively communicating with stakeholders
Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and work with stakeholders and end users to coordinate user acceptance testing activities
Establishes audits and reports to ensure data accuracy and integrity
Leads cross-functional teams in operationalizing standards and business models that effectively and seamlessly interrelate with business operations across the department.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

Agile, Program Management, Project Management, SDLC experience
Excellent program and project management skills
Models’ leadership and professionalism
Ability to plan, organize, and manage strategic initiatives
Advanced analytical, problem-solving, and decision-making skills
Demonstrated ability to support, coach and provide feedback to others
Ability to influence, build consensus, and motivate others
Advanced organizational skills with a high attention to detail
Effective listening skills and ability to adapt well and willingly in an environment of change
Ability to analyze operations, processes, systems and identify process improvement opportunities
Experience creating documentation and communication standards and frameworks
Strong communication skills, including the ability to translate between technical and nontechnical partners.
Knowledge and understanding of exceptional learning experiences within a student life cycle.
Demonstrated ability to work on multiple projects simultaneously.
Ability to work collaboratively and creatively in a fast-paced, agile environment. Experience working with educational technologies such as SCORM, xAPI, learning management systems (LMS), and/or LTI.
Demonstrated experience documenting requirements, processes, and specifications. Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience
Program-level curriculum and assessment design and development experience.
Strong online learning design and development skills.
A clear understanding of user experience best practices, including accessibility requirements.
Ability to build relationships and influence at all levels of an organization.
Ability to facilitate groups and meetings in person and remotely.
Strong organizational, project management, and time management skills.
Detail-oriented approach.
Ability to manage multiple projects efficiently.
Excellent written, oral, presentation, and interpersonal skills.
Proficient in technology-driven document and collaboration
Understands the landscape of problems and quickly zeros in on the best strategy to achieve business outcomes
Looks beyond the obvious and doesn't stop at the first solution proposed
Makes choices about priorities that clearly demonstrate an understanding of the business goals, market demand and user needs
Can effectively cope with change and can shift gears comfortably
Ability to take, give, and receive feedback and iterate toward improved learning and engagement.
Excellent interpersonal skills

Education

Bachelor’s Degree in a related field, advanced degree preferred (in education, learning technology, instructional design, or another relevant field)

Experience

6+ years of related work experience
Experienced mentor and coach who brings out the best in other professionals
Strong prioritization and time management skills to balance multiple demands
Ability to grasp new concepts, extreme attention to detail, and strong communication skills
Ability to leverage AI for automating processes.

Preferred

Operations training
Experience within an Agile environment
Change Practitioner Certification
Previous experience in Education Technology, Learning Design, or similar
Experience working within Higher Education
Experience with competency-based education
Experience with SAML, PING, and LTI integrations

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Lead Product Operations Coordinator

Salt Lake City Office

Full time

Job Description

Responsibilities

Contributes to a cross-functional, agile team by discovering, coordinating, and documenting the integration of various learning resources and assessments into courses and programs on the Academy 2.0 platform
Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders.
Collaborates with WGU leaders and business stakeholders to determine project scope and delivery expectations.
Leads the department’s operational efficiency, assisting project managers in complying with all deadlines.
Oversees the functionality of all products by coordinating complex operational flows and communication channels across the University.
Shows others how to approach job tasks and projects with a mindset of continuous learning and improvement, improving skills and sophistication, and self-motivation to learn new skills.
Works independently and mentors others to achieve project objectives.
Reviews others' work for quality and accuracy, providing feedback and training where needed.
Uses qualitative and quantitative insights to dig deep into workflows and program usage to drive both operational initiatives and improve efficiencies.
Leads cross-functional working groups to implement and support new services, programs, and/or initiatives.
Standardizes documentation of process and procedures for UAT, release plans and release notes, experiment findings, internal program, service or course announcement materials
Ensures the implementation of LRs (learning resources) and assessments that contribute to robust student outcomes in both academic courses and the affective/non-cognitive domain.
Empathizes with adult learners, underserved populations, and the student body and designs experiences accordingly.
Applies experience and subject matter expertise to the highest level of projects or assignments.
Stays current with trends, innovations, and research in learning science, instructional media, UI/UX, and learner behavior.
Creates standard templates and frameworks for communication and supporting program or service processes and practices.
Routinely communicates roadmap progress to Academy and WGU leadership and cross-functional stakeholders to drive decision-making on key trade-offs.
Creates and manages program and course resources index and archives of the Academy organization.
Partners with project managers to ensure process alignment that enables value delivery
Develops specifications and standards for 3rd party providers of instructional and assessment technologies.
Provides tier 2 support for implemented technologies
Facilitate cross-university coordination with key stakeholders in the launch and maintenance of programs and courses.
Works closely with cross cross-functional team of stakeholders, end-users, engineers, UX designers, and product leaders to understand the problems to solve, inform the product vision, and define requirements
Guides product release strategies, ensuring the readiness of the various business partners
Becomes the expert for their product, demonstrating mastery of the current offerings with an understanding of gaps that inform their near-term product roadmap and contribute to long-term strategy
Manages expectations by understanding when initiatives are at risk and proactively communicating with stakeholders
Ensures product quality by testing software features to ensure they satisfy the acceptance criteria and work with stakeholders and end users to coordinate user acceptance testing activities
Establishes audits and reports to ensure data accuracy and integrity
Leads cross-functional teams in operationalizing standards and business models that effectively and seamlessly interrelate with business operations across the department.

Qualifications

Knowledge, Skills, and Abilities

Agile, Program Management, Project Management, SDLC experience
Excellent program and project management skills
Models’ leadership and professionalism
Ability to plan, organize, and manage strategic initiatives
Advanced analytical, problem-solving, and decision-making skills
Demonstrated ability to support, coach and provide feedback to others
Ability to influence, build consensus, and motivate others
Advanced organizational skills with a high attention to detail
Effective listening skills and ability to adapt well and willingly in an environment of change
Ability to analyze operations, processes, systems and identify process improvement opportunities
Experience creating documentation and communication standards and frameworks
Strong communication skills, including the ability to translate between technical and nontechnical partners.
Knowledge and understanding of exceptional learning experiences within a student life cycle.
Demonstrated ability to work on multiple projects simultaneously.
Ability to work collaboratively and creatively in a fast-paced, agile environment. Experience working with educational technologies such as SCORM, xAPI, learning management systems (LMS), and/or LTI.
Demonstrated experience documenting requirements, processes, and specifications. Strong attention to detail and a feeling of pride and ownership over the quality of our learning experience
Program-level curriculum and assessment design and development experience.
Strong online learning design and development skills.
A clear understanding of user experience best practices, including accessibility requirements.
Ability to build relationships and influence at all levels of an organization.
Ability to facilitate groups and meetings in person and remotely.
Strong organizational, project management, and time management skills.
Detail-oriented approach.
Ability to manage multiple projects efficiently.
Excellent written, oral, presentation, and interpersonal skills.
Proficient in technology-driven document and collaboration
Understands the landscape of problems and quickly zeros in on the best strategy to achieve business outcomes
Looks beyond the obvious and doesn't stop at the first solution proposed
Makes choices about priorities that clearly demonstrate an understanding of the business goals, market demand and user needs
Can effectively cope with change and can shift gears comfortably
Ability to take, give, and receive feedback and iterate toward improved learning and engagement.
Excellent interpersonal skills

Education

Bachelor’s Degree in a related field, advanced degree preferred (in education, learning technology, instructional design, or another relevant field)

Experience

6+ years of related work experience
Experienced mentor and coach who brings out the best in other professionals
Strong prioritization and time management skills to balance multiple demands
Ability to grasp new concepts, extreme attention to detail, and strong communication skills
Ability to leverage AI for automating processes.

Preferred

Operations training
Experience within an Agile environment
Change Practitioner Certification
Previous experience in Education Technology, Learning Design, or similar
Experience working within Higher Education
Experience with competency-based education
Experience with SAML, PING, and LTI integrations

Experience in lieu of education

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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Lead Product Operations Coordinator

Edtech.com's Summary

Lead Product Operations Coordinator Full Description

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